Christopher Doan Email & Phone Number

Austin, Texas Area

* Development lead for agile squad developing and supporting platform CICD processes and the open source Service Catalog component in IBM Cloud Private platform across 5+ full release cycles* Architected and developed Travis CICD pipelines to build and deploy ICP clusters into IBM Cloud, Azure, OpenStack, VMWare cloud providers* Design and develop UI views.

* Designed and implemented a CICD pipeline with Travis CI, Jenkins supporting 4 squads, 24x7* Provided a clean and understandable development process flow allowing developers to test and verify their code before their code makes it to production, minimizing infrastructure costs while allowing for horizontal scaling of worker nodes within a datacenter as.

* Design lead for Ember based operational dashboard for our Public Cloud Service, used by SRE team to manage and monitor the state of the public cloud* Lead the creation and operation of the SRE squad for Public Cloud Services, and defined the processes to mentor our support organization* Lead the development of slack chat bot to provide cloud operation.

* Design and implemented build, package, and install process for hybrid mobile application development for Android and iOS devices from initial concept to 2 major releases* Defined and implemented infrastructure environments supporting both development and QA teams* Lead a development team of 30+ engineers to develop an application for creating IBM.

* Developed catalog offering to provision virtual systems in VMware vCenter via REST API* Developed process to produce VMware VM images of SmartCloud Control Desk for sales enablement and pre-sales proof of concepts* Lead a team to develop production ready SmartCloud Control Desk Quick Install offering* Lead a team to develop downloadable demo content for.

* Development lead across 4 releases of enterprise class Tivoli Service Desk* Responsible for prototype of new features and customers briefings related to new features* Responsible for coordination between development teams, resolve bottlenecks* Provided onsite technical assistance to customers in US and Europe* Setup and owner of development lab.

· Provided L3 support for C/C++ enterprise management suite, TME Framework· Analyzed, debug, troubleshoot customer reported issues across geographies· Developed process to upgrade Tivoli Endpoint through Tivoli Software Distribution Packages· Developed a system for Tivoli Endpoint to report endpoint health

· Analyzed, debug and troubleshoot customer reported problems relating to Tivoli Distributed Monitoring· Managed customer critical situations and advise situational managers on course of resolution· Defined fix pack content and built and release fix pack to customer download· Awarded “Go-To Guy” for Distributed Monitoring fix pac

Houston, Texas

* Developed and test software drivers for the ThunderLAN™ Ethernet network adapters, covering operating systems including Windows, Linux, and NetWare* Troubleshoot and fixed hardware problems associated to the network adapter cards* Developed micro-controller code examples and conducted code training to peer site in France

Austin, Texas Area

RISC 6000 Hardware Development