Christopher Rayburn

Christopher Rayburn Email and Phone Number

Product and Business Operations Leader | Business Operations | Product Management | Pricing & Packaging | Strategic Planning | Customer Experience | Product Development | Operational Rigor | Acquisitions @ Qualtrics
Christopher Rayburn's Location
Greater Seattle Area, United States, United States
Christopher Rayburn's Contact Details

Christopher Rayburn personal email

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Christopher Rayburn phone numbers

About Christopher Rayburn

HOW I MAKE A DIFFERENCEI’m an experienced technology executive who helps businesses grow and scale, transforming people and businesses to achieve extraordinary results. MY ADDED VALUEA skilled operator and problem-solver who charts clear path out of ambiguity and possesses record of success across both hardware and software in diverse domains including customer experience management, medical technology, industrial, and aerospace. Proven recruiter and mentor of high-performing, cross-functional teams.I’m a proven recruiter and developer of high-performing, cross-functional teams, and I’m very proud of the many talented people who have worked for me over the years who have gone on to achieve even greater success in their careers.MY TOP CONTRIBUTIONS➜ Led operational efficiency improvements across product and engineering at Qualtrics, incorporating AI tools and cloud spend optimization to significantly improve margin, reduce operational expenses and accelerate product development➜ Transformed pricing and packaging at Qualtrics, moving to buyer-focused use-case monetization, which accelerated growth with higher win rates and shorter deal cycle times.➜ Launched and incubated the Brand Experience product line at Qualtrics, disrupting traditional brand-tracking market.➜ Delivered $150M of new-product revenue, 10% margin improvement, and 40% development-time reduction at Fluke.➜ Revitalized core product portfolio, tripled associated revenue, and collaboratively drove acquisition growth strategy at Fluke Biomedical.➜ Developed and mentored many successful people on my teams, helping them grow in their career success.MY SPECIALTIES- Product Management- Software Pricing and Packaging- Business Operations- Artificial Intelligence- Product and GTM Strategy- SaaS- Customer Experience- Monetization- Staff Development- Strategic Planning- Rhythm of Business- Danaher Business System- Business Transformation- Product Operations- IPOs- Mergers & Acquisitions- P&L Ownership

Christopher Rayburn's Current Company Details
Qualtrics

Qualtrics

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Product and Business Operations Leader | Business Operations | Product Management | Pricing & Packaging | Strategic Planning | Customer Experience | Product Development | Operational Rigor | Acquisitions
Website:
qualtrics.com
Christopher Rayburn Work Experience Details
  • Qualtrics
    Head Of Product And Engineering Operations
    Qualtrics Oct 2023 - Present
    Provo, Ut And Seattle, Wa, Us
    Revamp product planning and development practices to increase efficiency, consistency and quality. Oversee TPM’s leading engineering wide investments in cloud governance, developer productivity, availability & reliability, quality, scalability and compliance. Developed financial operations function to optimize cloud spend. Manage rhythm of the business – establishing and measuring success metrics, maintaining business critical systems and conducting business reviews. Manage team of ~35.KEY RESULTS*AI PRODUCTIVITY: Championed use of AI based tools to accelerate insights into customer experience, product development and developer productivity.*CLOUD SPEND OPTIMIZATION: Completed migration from hybrid to entirely cloud hosted. Developed driver-based model for cloud spend, identifying $25M in margin improvement opportunities by the end of 2025.
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  • Qualtrics
    Head Of Strategy And Business Operations
    Qualtrics 2020 - 2023
    Provo, Ut And Seattle, Wa, Us
    I led pricing and packaging, business operations, product operations, and product experience across the company. I oversee the business operating cadence, pricing and packaging, run our strategic-planning process and development of “big bets”, and built a new product-operations function incorporating development and release processes.KEY RESULTS* MONETIZATION STRATEGY: Transitioned Qualtrics from functional monetization to consumption-based pricing as part of marketecture redesign and inclusive of Clarabridge acquisition and AI investments. Exceeded all financial/performance targets in initial rollout leading to full adoption in 2024.* OPERATING CADENCE: Established the business-performance cadence across all our experience lines with forecasting capabilities based on advanced modeling to supplement the sales, solution strategy, and CS teams.* STRATEGIC PLANNING: Led strategic planning activities companywide from 2021 to present, resulting in more robust process, faster deployment of company goals, and clearer roles/responsibilities.* INCREASED REVENUE: Contributed to full-year revenue growth of 41% in 2021, 36% in 2022 and 31% in 2023 with total revenue exceeding $1.5B.
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  • Qualtrics
    Head Of Strategy And Business Operations, Corexm/Brandxm
    Qualtrics 2018 - 2020
    Provo, Ut And Seattle, Wa, Us
    As head of strategy and business operations for the CoreXM product, I developed a consistent rhythm-of-the-business, taking over the company’s largest product line to reverse a declining business and prepare for an upcoming IPO.Because of our team’s success in this effort, our role was expanded to take on additional responsibilities to also direct the business operations and strategy for our BrandXM product. I stepped in to lead the launch of a new BrandXM business line and transitioned the delivery model from one based on custom services to software subscription.KEY RESULTS* SAAS GROWTH: Delivered 7-figure first-year revenue from several dozen customers and established BrandXM as the fastest-growing business companywide, with software-subscription growth rates of 100%-plus each year since launch.* RHYTHM OF THE BUSINESS: Achieved >30% growth for 5 consecutive quarters and drove improvements in the win rate, new logos, and renewal rates.
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  • Fluke Corporation
    General Manager, Thermography Business Unit
    Fluke Corporation 2016 - Sep 2017
    Everett, Wa, Us
    I held global P&L responsibility for a >$100M business and led a cross-functional team of >100 marketing, software/hardware, operations, category management, and sales professionals in a matrixed organization with a continuous-improvement culture built around the Danaher Business System.KEY RESULTS* Enabled $150M revenue, improved margins 10%, and reduced development time 40% by introducing over 20 new software and hardware products and investing in modular product-architecture programs. Partnered to develop a novel acoustic-imaging camera, which exceeded revenue targets and won a Fortive Innovation Award.* STAFF DEVELOPMENT: Hired and mentored my replacement who was later promoted to lead the integration of a $2.7B acquisition.
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  • Fluke Corporation
    Sr. Director, Business Transformation Office
    Fluke Corporation 2015 - 2016
    Everett, Wa, Us
    As the head of the business transformation office, I led a newly formed team to develop direct-to-consumer marketing and demand-generation capabilities in support of a strategic initiative to reduce dependence on distributor sales.KEY RESULT* D2C CHANNEL CREATION: Drove $23M of new sales opportunities and $10M of incremental revenue by developing multiple vertically targeted campaigns, representing 55% of all Fluke digital interactions. Grew the customer database from <200K to 1.1M.
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  • Fluke Corporation
    Director Of International Sales, Fluke Biomedical & Raysafe
    Fluke Corporation 2013 - 2015
    Everett, Wa, Us
    After the acquisition of RaySafe, I was promoted to helm a $50M business segment and manage a team of 27. In this role, I evaluated our global go-to-market strategy and distributor capability, vetted and hired new global distributors, and built cases with the general manager for strategic acquisitions.KEY RESULTS* SALES LEADERSHIP: Increased the core hospital business 8% in a flat market through process improvements.* M&A STRATEGY & INTEGRATION: Grew revenue 80% by the acquisition of RaySafe and led its sales and marketing integration.
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  • Fluke Corporation
    Director Of Product And Marketing, Fluke Biomedical
    Fluke Corporation 2011 - 2013
    Everett, Wa, Us
    I directed global field marketing, marcom, and product management for a $60M medical-device business. I drove digital transformation and implemented marketing automation to improve the business’s effectiveness.KEY RESULT* PRODUCT PORTFOLIO REVITALIZATION: Collaboratively created a strategic plan for a new product roadmap, increasing the share of revenue derived from products launched in the most recent 3 years from 8% to 25%, and raising our market share 500+ basis points.
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  • Fluke Corporation
    Product Manager, Electrical Products
    Fluke Corporation 2008 - 2011
    Everett, Wa, Us
    In my first role at Fluke, I managed product portfolios up to $130M.KEY RESULT
* NEW PRODUCT REVENUE Developed and launched 5 new product lines, creating 25% of the unit’s revenue, with 140% average IRR.
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  • Aerojet
    Product And Business Development Manager
    Aerojet 2006 - 2007
    Los Angeles , California, Us
    I drove growth through strategic planning, market analysis, technology-gap analyses, and coordination of internally funded marketing and research budgets. 

My responsibilities also included direct development and execution of capture plans, pricing strategies and competitive assessments in support of Aerojet’s strategic plan.
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  • Aerojet
    Program Manager
    Aerojet 2003 - 2006
    Los Angeles , California, Us
    In this role, I managed multiple research and development programs supporting emerging product lines, and was responsible for all aspects of technical, financial, schedule, and risk management including incorporation of design for six-sigma and operational-excellence initiatives.
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  • Aerojet
    Development Engineer
    Aerojet 2001 - 2003
    Los Angeles , California, Us
    I led qualification efforts for a next-generation, innovative propulsion system for the Advanced EHF satellite and acted as product-area lead for the micro-propulsion technology area.Simultaneously, I developed partnerships between Aerojet and small businesses to win government funding for the development and commercialization of adolescent technologies.
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  • Accenture
    Experienced Analyst
    Accenture 2001 - 2001
    Dublin 2, Ie
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Christopher Rayburn Skills

Business Operations Software As A Service Marketing Strategic Planning Business Strategy Marketing Strategy Mergers And Acquisitions Product Innovation Demand Generation Product Development Product Management Program Management Competitive Analysis Project Management Medical Devices Product Launch Continuous Improvement Go To Market Strategy Product Marketing Market Analysis International Sales Six Sigma Business Process Improvement Strategy Leadership Danaher Business System International Sales And Marketing New Business Development Marketing Operations P&l Management Cross Functional Team Leadership Fortive Business System

Christopher Rayburn Education Details

  • University Of Washington
    University Of Washington
    Technology Management
  • University Of Washington
    University Of Washington
    Aeronautics And Astronautics
  • Boston University
    Boston University
    Aerospace Engineering

Frequently Asked Questions about Christopher Rayburn

What company does Christopher Rayburn work for?

Christopher Rayburn works for Qualtrics

What is Christopher Rayburn's role at the current company?

Christopher Rayburn's current role is Product and Business Operations Leader | Business Operations | Product Management | Pricing & Packaging | Strategic Planning | Customer Experience | Product Development | Operational Rigor | Acquisitions.

What is Christopher Rayburn's email address?

Christopher Rayburn's email address is ch****@****uke.com

What is Christopher Rayburn's direct phone number?

Christopher Rayburn's direct phone number is +142544*****

What schools did Christopher Rayburn attend?

Christopher Rayburn attended University Of Washington, University Of Washington, Boston University.

What skills is Christopher Rayburn known for?

Christopher Rayburn has skills like Business Operations, Software As A Service, Marketing, Strategic Planning, Business Strategy, Marketing Strategy, Mergers And Acquisitions, Product Innovation, Demand Generation, Product Development, Product Management, Program Management.

Who are Christopher Rayburn's colleagues?

Christopher Rayburn's colleagues are Bobby Jackson, Leonardo Apolonio, Jonathan Lautaha, Cydney Miller, Mba, Sphr, Paulina Pesci, Wojciech Węgrzynek, Samantha Dubow, Pmp.

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