Corey Thompson Email & Phone Number

United States

Management daily task of offshore teams Assist with property relations and product inquiry

United States

Richardson, Texas

Frisco, Texas

charged with working closely with various insurance companies and providers to validate eligibility for treatments/procedures. Responsible for data entry of confidential information into systems using Excel, Access database. Efficiency in coordination of benefits and prior authorization requests /medical coding for various treatments.

Frisco, Texas

managed over 100+ consumer accounts related to billing and payments; Corey was charged with meeting the quota margin and exceeded the metrics; Strong analytical skills and responsible for delivering technical solutions for product applications and devices on a national and global platform; Proven technical skills leveraged for investigations and identifying accounts for fraudulent activities; Corey was selected to participate in reviews and provide findings back to Netflix “March to 100 million… Show more managed over 100+ consumer accounts related to billing and payments; Corey was charged with meeting the quota margin and exceeded the metrics; Strong analytical skills and responsible for delivering technical solutions for product applications and devices on a national and global platform; Proven technical skills leveraged for investigations and identifying accounts for fraudulent activities; Corey was selected to participate in reviews and provide findings back to Netflix “March to 100 million subscribers” Show less

Austin, Texas Area

Manages 80+ inbound and outbound technical support calls for businesses and consumers globallyProvides consultative solutions to customers based on their needsReviews and provides reporting metrics to upper management Hand selected to participate in Apple special projects, including new product launches

Austin, Texas Area

Efficiently managed inbound technical support calls, chats or emails from businesses and consumers based in the U.S. and other countries.  Acquired customer and issue-related information and input these into call tracking database  Go through all appropriate troubleshooting steps to resolve issue.  Worked as a consultative partner to customer, building rapport and providing direction.  Provided optimal customer experience by effectively resolving customer issues with 'First… Show more Efficiently managed inbound technical support calls, chats or emails from businesses and consumers based in the U.S. and other countries.  Acquired customer and issue-related information and input these into call tracking database  Go through all appropriate troubleshooting steps to resolve issue.  Worked as a consultative partner to customer, building rapport and providing direction.  Provided optimal customer experience by effectively resolving customer issues with 'First Call Resolution' by utilizing multiple support resources. Show less

Austin, Texas Area

Answered basic billing questions (such as non-pays) and processed paymentsActivated residential new accountsProbe customer to determined needs to suggest/promote alternative products or servicesResponded to customer inquiries of a technical or complex nature in a timely mannerProvided quality technical support to customersProvided quality technical support to customers using the company’s productsAssessed needs and suggested alternative products or services to better… Show more Answered basic billing questions (such as non-pays) and processed paymentsActivated residential new accountsProbe customer to determined needs to suggest/promote alternative products or servicesResponded to customer inquiries of a technical or complex nature in a timely mannerProvided quality technical support to customersProvided quality technical support to customers using the company’s productsAssessed needs and suggested alternative products or services to better suit customer needsInformed customers of self services and features to encourage self resolutions (such as My Account)Applied company technical support policies and procedures to resolve routine issuesTroubleshot reprogramming equipment, defected equipment, and all other inquiries regarding cable services Show less

Baytown, Texas

 Managed team of 50 employees in 5 retail stores  Assisted with daily operation of kitchen including the production of breakfast, lunch and dinner.  Built and maintained a personal relationship with suppliers and other business partners and customers. Assisted with payroll timesheet data entry via Excel and Oracle  Apart of Stripes "Introduction team" for new stores and employees  Created weekly coaching for all kitchen employees

Bachelor Of Applied Science - Basc, Computer/Information Technology Administration And Management

Culinary Arts/Chef Training