Chris Dundon Email & Phone Number

Chicago, Il, Us

* Work with Architecture Review Board to evaluate all new projects for feasibility and business impact, with a focus on the application implementation and integrations between systems.* Advise on the design of applications and other projects being implemented by IT or with IT's assistance.* Sit on the Pricing Committee as a subject matter expert on systems capabilities and helping to define requirements and implementation options.* Help to define and design systems to improve the operations of the IT Applications group, including CI/CD automation and testing environments. * Work with internal teams to lead the evaluation, recommendation, and procurement of applications needed by Relativity.* Provider mentorship to other IT developers and application administrators as needed.* Continue to act as the Subject Matter Expert for the Billing and Invoicing systems, including performing some development on an as-needed basis when resources are constrained.* Act as an escalation level support member for incident management, oversight, and development needs.

Chicago, Il, Us

* Data and Integrations developer and architect specializing in .NET, Informatica, Salesforce, Microsoft SQL Server, Snowflake, and other ecosystems and languages as necessary to complete requests.* Support owner of Relativity's Snowflake Cloud Data Warehouse instance and related SQL Servers, managing Identity and Access Management requests, major schema changes, and acting as a technical reference for teams migrating to Snowflake.* Lead developer and architect for the billing systems of the Relativity software, using a combination of C#, Azure, Salesforce, and SQL Server to parse and compile telemetry data received from installations and create the related billing objects used by Finance and Business Analytics.* Technical reference for source control management, Salesforce, Github, Azure DevOps and other tools to enable the Salesforce team to simplify change management and deployments.* Proactively identify opportunities for improvements to systems, and architect the solutions to be proposed and implemented.* Work with teammates to offer hands-on professional development in SQL and automation.* Work with the Security teams to ensure Secure-by-Design processes are utilized and that data and applications are used within their guidelines.

Chicago, Il, Us

• Oversee the administration and maintenance of servers and installed applications which are used by the Business Systems and Applications team and its customers, such as Microsoft SQL Server, Tableau, and Mule.• Ensure the SQL Server environments within our domain are performance tuned and running optimally, assist in the architecture of both the database designs and the VM infrastructure, and respond to incidents involving outages or performance issues.• Act as the principle resource for Informatica Cloud integrations, assisting in the design, test, and deployment of integration systems. Assist in troubleshooting issues and work with Informatica to document and resolve challenges. Help to translate existing processes into Data Integration and Application Integration tasks.• Lead the design, implementation, and ongoing management of the Application Lifecycle Management process used by the Business Systems and Applications team for Salesforce development, using a mixture of Git and GitHub, AutoRABIT, and JIRA, bringing stability to deployments and easier rollbacks.• Responsible for the deployment of Salesforce changes, merging changes between source control branches, resolving conflicts, and ensuring changes are deployed successfully.• Rewrote and maintained billing processing software using Mule and custom Java code, which consumes Relativity usage data into Microsoft SQL Server and Salesforce records, increasing processing speeds from hours to seconds. Extended the installation to include self service functions for the Finance team via a web-based portal, reducing tickets to IT drastically.• Research and recommend applications and services for use by the Business Systems and Applications team to improve our team’s efficiency, reliability, and the services we provide to our customers.• Act as a mentor to the team for development concepts and best practices, helping to ensure the team is highly performant and prepared for future challenges.

Oakbrook Terrace, Il, Us

• Lead the development, customization, and launch of database programming and structures for new client loyalty programs.• Developed ETL processes using SSIS packages and T-SQL procedures to stage, process, and load data into client databases including error monitoring and file validation for early issue detection.• Created WCF Web Services to act as the business logic layer between the Microsoft SQL Server database and SharePoint in order to separate the logic from the UI and increase maintainability and inheritability.• Maintained TFS source code repository for Development group. Updated existing work items to support Agile methodologies. Assisted developers with proper source control policies, build management, and deployment issues.• Automated the deployment process using custom TFS code activities to create and publish packaged builds to Nuget package stream, then automatically create a release in Red Gate Deployment Manger (later Octopus Deploy) with the package, leading to reduced manual effort by Developers and fewer deployment errors.• Mentored developers and QA analysts through C# development best practices, SQL query writing, process questions, and development life cycles.

Chicago, Illinois, Us

• Worked in a team environment on ISI’s premier product Infortel Select, a call processing and accounting product which supports the majority of office PBX systems, including offerings from Cisco, Microsoft, Avaya and many others.• Primarily involved in Data Collection, Data Processing, Report Rendering and shared components. Assisted as required with other parts of the product.• Lead developer for an International Master Call Pricing Engine and Database.• Developed core components and adapted compatible open source products that helped reduce ISI’s dependence on third-party products, such as FTP and SSH connectivity, lowering ongoing costs.• Acted as a liaison between Customer Support, Hosted Customer Services and the Engineering Team.• Assisted in bringing ISI’s products up to Microsoft’s standards for Vista and Windows 7 deployment, as well as migrating to 64-bit compatibility.• Responsible for evaluating the existing database structure and help• Subject Matter Expert for the .NET and SQL languages and Mentor to other developers and engineering management.

Us

• Worked as a developer during the creation of a next generation pharmacy automation system.• Primarily responsible for the design and development of security and user management components of the main application.• Developed a mobile device-based pharmacy restocking application for use with handheld Windows Mobile devices equipped with 3D scanners.• Developed and integrated custom drivers for controlling label printing hardware as part of the automation system.• Responsible for all design, requirements and documentation of the above projects.• Worked with vendors and distributors to evaluate and purchase equipment for the test lab, including handheld devices, networking equipment, servers and workstations.• Assisted other developers with .NET language questions.

New York, Ny, Us

Assisted Microsoft with the final year of stress test and bug reporting for the Windows XP development project. Worked with the Digital Media Division on DVD decoders, video drivers and their interaction with Windows Media Player 10.

Bachelor Of Science (B.S.), Technical Management

Computer Science