Christopher Wagoner Email & Phone Number

Wausau, Wi, Us

Wausau, Wi, Us

Cincinnati, Oh, Us

• Configure, deploy and support Citrix XenDesktop using Citrix XenCenter• Configure and update Cradlepoint routers• Supports Synology NAS and IP video cameras• Install, diagnose, repair, maintain and upgrade all hardware, software and equipment• Microsoft Exchange and Azure administration• Update and maintain 30 virtual machines• Provide network support and hardware and software related assistance• Assists in defining network and desktop policies, procedures and security standards

Irvine, Ca, Us

• Managed day to day operations of the IT staff including team schedules• Ensured project progress, defined goals, tasks, and engaged in time and resource planning• Responsible for providing coaching, training and guidance to team members• Resolved disciplinary problems, grievances and other sensitive personnel matters• Led team meetings to ensure objectives were being met• Performed monthly, mid-year and year-end performance reviews, noting areas of achievement and areas for development• Performed Tier I, II and III support as needed

Irvine, Ca, Us

• Resolved moderately complex technical issues• Served as a point of escalation for IT Technicians and escalated issues to senior team members• Analyzed, interpreted and reported system status and problem issues• Maintained a superior degree of customer service for all external and internal clients and teams• Performed Tier I, II and III support • Provided after-hours support and on call as required

Irvine, Ca, Us

• Provided first-level support to caregivers• Provided a high level of technical support services• Tracked, monitored and resolved issues• Escalated problems that could not be resolved to appropriate teams in a timely manner• Participated in problem resolution, data entry, data tracking and issue follow-up• Completed ongoing documentation of new processes and procedures

• Upgraded local area network including CAT5e, CAT6 Ethernet and HP 10/100 switches• Maintain and monitor virtual SBS 2011 Windows Server and Unitrends backup device• Troubleshoot and fix employee computer hardware and software issues: including driver incompatibility and updates or hardware problems such as failing memory or hard drives• Perform upgrades of client computers from Windows XP to Windows 7 to increase security• Installed and monitor AVG CloudCare software to block harmful and non-work related websites• Assist accounting department by running monthly SQL and Integra inventory and sales reports• Researched and implemented new technologies needed to meet demands of the company including a Unitrends 813 backup appliance and hybrid NEC SV-9100 phone system• End user support for 40 employees at main branch location• Additional end user support for 15 employees at 5 branch locations across the U.S. and Canada

Bachelor'S Degree, Bachelor Of Science Degree, Computer Info Systems With A Major In Computer Forensics

Associate'S Degree, Associate Of Applied Science Degree, Computer Information Systems Programmer/Analyst

Networking And Computer Hardware Courses

Education record