Ceara Larkin Email & Phone Number

-Worked in partnership with the General Manager and Front Office at properties within the portfolio to ensure guest requests were met before, during and after their stay -Tracked guest feedback and complaints and developed the most effective solutions for each property -Utilized Sales techniques to enhance guest revenue while maintaining guest loyalty.

-Provided guests with recommendations for dining, entertainment, tourist attractions and concierge services -Prepared daily VIP report and created personalized itineraries in preparation for guests’ arrival-Worked in partnership with Sales to schedule off-site activities and dine arounds for groups

Greater San Diego Area

-Provided guests with information regarding reservations, billing, hours of operation, and other general hotel information-Worked closely with Sales to create reservations for VIP clientele -Recorded and placed all In Room Dining orders on behalf of guests

Greater San Diego Area

-Planned and executed monthly and annual events to promote magazines-Contributed to the design, management and analytics tracking for each publications' website -Produced marketing and sales material for all publications

-Greeted, registered and provided guests with a thorough orientation of the property, in addition to a full escort to their guest room -Settled guests' accounts upon departure, ensuring that all charges were correct and routed to the proper accounts-Offered guests warm and genuine service while following both departmental and Forbes standards

-Executed a seamless guest arrival and ensured an efficient and professional guest departure-Addressed all guest requests in a thoughtful and gracious manner and took immediate ownership of any guest related issues-Partnered with Food & Beverage, Engineering, Housekeeping and the Culinary team to ensure an exceptional customer experience-Provided Concierge.

Boston

-Provided exceptional customer service in an upscale restaurant environment -Worked several private corporate events and serviced VIP guests-Supported kitchen staff and servers to ensure guests received prompt service -Shadowed and worked alongside managers in Marketing and Sales and Banquets

London, United Kingdom

-Designed and successfully executed marketing and sales campaigns-Evaluated target market and offered new marketing strategies -Promoted social and education programs, and study tours to clients at study abroad fairs

-Used social media to inform members about upcoming events

Boston

-Provided exceptional customer service in an upscale restaurant environment at RumBa on the Waterfront-Worked several private corporate events and serviced VIP guests-Supported kitchen staff and servers to ensure guests received prompt and accommodating service -Shadowed managers in Sales, Banquets, and Front Desk Office and learned the various functions.

-Budgeted trips to conferences, hotel tours, and planned fundraising events

North Haven, CT

-Coordinated with Events Manager to execute major Foundation events including the Annual Golf Classic and Liver Life Walks-Completed various special projects utilizing Microsoft Word, Excel, and Publisher -Provided information to event attendees-Solicited sponsorship from corporations to fund upcoming events

Bachelor Of Science, Hospitality And Tourism Management

Activities and Societies: Eta Sigma Delta International Hospitality Management Honor Society, National Society of Minorities in.

Education record