Ceasar Caban Email & Phone Number

Salem, New Hampshire, United States

Waltham, Massachusetts, United States

Onsite Specialist, worked with clients / points of contact on any technical / operational issues. Network Engineering - Planned, and deployed network stacks, whether it be entire new offices or upgrading existing spaces, this includes, sourcing ISP, picking modem, sourcing and installing firewall, configuring switches, wireless access points, setting up network security protocols such as WAP3 and Radius based Auth as needed.Server Administration - Inquired about clients needs, setup and installed various servers, ranging from simple Dell T440 installs to Dell R740/50 DellR400's ,ect. Specialized in ESXi and Proxmox Virtual Machine environments, Server backup and restore / VM snapshotting and restoration via VEEAM Backup, Proxmox Backup Manager, BackBlaze B2, Acronis, Clonezilla, ect.Anti-Virus, Sophos, SentinelOne EDR, ThreatLocker, ect. Email Server migrations - Can migrate from Exchange on premise or IMAP / POP to Office 365, also have done the reverse for clients that do not want data on the cloud. This includes spam filter setup including office 365 filters and 3rd party, (Appriver for example)Lead and managed all VOIP based installs, worked with clientele on phones / features needed, Setup number porting, setup and deployed phone hardware, connected to VOIP services, managed customizations and configurations."Roll Out" specialist - Traveled to and met all new clientele for the business in the technical capacity, this means introductions, walked through business's, documented all technical aspects we assumed management of, this includes, hardware devices in regards to networking and security, SaaS management admin logins (Office 365, Mimecast, AppRiver, etc)Web Administrator / Design - Responsible for company's main website, axillary websites and client websites. Setup, maintained and updated WordPress installs, Managed domains, domain DNS, DMARC, SPF, ect.

Greater Boston Area

Reviewed customer order details, pre-pressed files to ensure they were print ready and matched spec and ordered. Created and reviewed internal processes in regards to customer service, marketing, documentation, and technical support. Examples include “How to create and manage a support ticket” and I would always ensure we had inhouse examples of products we produced or were planning to produce to ensure our customer service and marketing teams knew our offerings well.Information Technology management involving maintaining and distributing hardware and software based on the needs of team members. Provided technical support and consultation.Worked with marketing, customer service and executive branches of the company to improve processes such as documentation, customer interactions, indexing and searching for data.

Greater Boston Area

Disassembly. Inspection while also performing SMT rework (repairs).Flashing and testing firmware releases.Reassembly of the Pavlok wearable devices. Created a system for logging test results with specific devices and order numbers as to help keep track of recurring hardware issues and identify solutions to problems. Identified issues that could have caused the company to lose both customer trust and money. For example on average I repair over 200 devices or $40,000 worth of inventory monthly based on MSRP value, saving the company 10’s of thousands each month.Graphic Design, I revamped the instructions manuals for products the company currently produces, this includes content, design, designing for print, and also sourcing where and how to have the instructions booklets produced. Office’s tech support. If and when something goes wrong with hardware, software, or networking the team always relied on me to troubleshoot and fix the issue and then explain to them what had caused the issue and how to fix or prevent said problem in the first place.

Boston Ma

-Consulted customers on print and design options.-Maintained business to business accounts and relations-Implemented servers for backup and file management.-Provided on site and remote IT support-Software Consultation and deployment for internal use.-Deployed company technology such as, laptops, desktops, monitors, printers, routers and switches.-Operated out of and maintained satellite office, worked remotely from home when needed.-Maintaining customer relations both in office, via email and phone communications-Vehicle based deliveries performed as needed, as well as vehicle use for company errands.-MYSQL database setup and database design-Responsive web design utilizing, HTML, CSS, Javascript, Jquery.

-Opening and closing shop, preparing and maintaining machinery.-Taking client files from the pre-press stage through imposition, to printing, to finally finishing; independently.-Maintaining customer relations both in store, via email and phone communications-Vehicle based deliveries performed as needed, as well as vehicle use for company errands.-Operating and maintaining digital press machines, Models included are Xerox DP-700i, and Xerox DC-1000i.-Operating and Maintaining a guillotine based paper cuter-General IT support, backups, maintaining network, routers and switches, systems administration, technical consulting.-Managed incoming and outgoing shipments.-Inventory management and logging.

Cambridge Massachusetts

-Opening and closing store and performing cash counts-Key Holder-Fitting customers to products and features to meet their needs.-Increasing store revenue through selling features and accessories along with phones and services-Constantly updated knowledge of cutting edge products current and future and having a natural ability to explain technical information to customers in non technical language-Technical support for customers and colleagues.-Customer service.