Chuck Bosma Email & Phone Number

North Fort Myers, Florida

Non-profit business with a mission to help "Baby Boomers" with technology.

Columbus, Ohio Area

Team leader of Samsung's retail concept within Best Buy, "Samsung Experience Store" which displays the most exciting mobile phones, tablets, cameras and PC's. * Drive sales through an energetic and enthusiastic consumer experience, and being the onsite subject matter expert.* Conduct and ensure ongoing training to all levels: Customers, Best Buy leadership, Best Buy Sales staff, and SES staff.* Build and maintain a strong, positive, and professional relationship with our Best Buy partner at all levels.* Ensure daily operational execution of open/close checklists, Task Compliance, Monthly Hot Topics training, Sales Zoning, and Consumer Workshops* Build brand presence through execution of merchandising plans, store cleanliness/maintenance and plan-o-gram compliance.

Columbus, Ohio Area

Role is to Maximize retail awareness and sales for clients products by conducting visits to core stores and theatres. Confirm that the client's products are represented on the sales floor in proper quantities, merchandised according to planogram specifics, and that the store has all the information and materials necessary to achieve maximum in-store sales. Additionally work with retail managers and associates, informing them of new products releases, promotions and procedures.

Lewis Ctr. Ohio

Energized the emerging technology segment of a $7M year real estate business through: Listing Visual Tour design and placement, Social Media enhancements, Links, and Marketing. Analytics and Maintenance of 25 listing websites, Design and Creation of Postal Campaigns and IT equipment purchase, training and maintenance.

Designed first-time policies and procedures to create a solid operating and training infrastructure for more than 200 team members, resulting in a 69% increase in e-commerce conversion rates, $1.3M in additional revenue, and total annual production of $60M. Served as the “go-to” resource for operations and human resource matters, establishing a committed team of top performers eager to surpass performance benchmarks. Trained in the cross-functional areas of lending/finance, business office administration, inventory management, and service while completing one-year senior-level training program.-Reengineered workspaces, added clarity to roles and responsibilities, established and communicated performance measures, and provided the support tools to help each member of the team achieve his/her goals.-Created transparency and consistency in all customer communications, creating first-time procedures, processes, and templates to streamline efforts and maximize prospect-to-customer conversion.-Initiated innovative communication tools—training podcasts, competitive tracking, and Facebook groups—to increase associate engagement, mission alignment, and resulting performance.

Managed all operational functions—for a 45-member team producing $4.5M in sales—including exceeding customer service expectations, recruitment, training, inventory management, merchandising, and payroll optimization. Drove achievement of performance objectives, dramatically increasing sales through deployment of training programs.-Improved key performance metrics—average sale increased 3.3% and attachment sales grew 46%—through leadership of the service and sales team, facilitation of training programs, and ongoing coaching and motivation.-Bolstered the Shrink audit score from below to above expectations, resulting in a shrink reduction of more than $34,000 for inventory year.

Held complete accountability for the turnaround of two locations and operations and human resources management of a $7M+ superstore with 6 direct reports and 65 support staff. Built and sustained a training and testing facility ranked in the “Top 4” of all centers company-wide, creating all retail training programs in concert with a training manager. Nurtured a key business relationship with the Transportation Security Administration (TSA) to drive significant sales and profit gains. -Developed and delivered consultative sales training to 30 unit managers region-wide, disseminating best practices in the management of resources, cultivation of vendor relationships, and conveyance of product knowledge.-Exceeded budgeted sales, gross margin, and shrink, achieving outstanding sales training / management results. Drove shrink to an all time low of .16%, and grew gross margins to 18% through expansion of service sales, the most profitable part of the business.

Fast-track promoted throughout tenure, holding accountability for the oversight of up to 25 units - producing up to $80M in sales through 350+ union and non-union personnel - including recruitment of pharmacists, leadership of operations integrations, new store openings, and initial on-boarding and training.-Managed 12- relocation projects, 6 new store openings with Grand Opening events, and 2 store closings within a 2 year period; oversaw all related hiring, training, construction, fixturing, and merchandising.-Exploded district’s “execution scoring” which drove key store metrics to 90% and provided the operational consistency to support a tremendous 24% increase in the P&L.

Cert., Instructional Technique

Ba, Sociology

Activities and Societies: Board of Governors

Cert., Human Resource Management

Completed