Charles Bosma Email & Phone Number

Aruba, Curaçao And The Netherlands

Training PADI Open Water Scuba Instructors and higher. Leading and organizing IDC’s in Aruba, Curaçao and The Netherlands, conducting classes both online and in classroom.

Den Haag, Nl / Aruba

PADI certified dive instructor.Emergency First Response/ Secondary Care/CPR/AED and Care for Children certified instructor.Specialty Instructor for the following PADI specialties:Deep, Boat, Wreck, Night, Enriched Air/Nitrox, Emergency Oxygen Provider, Tec Gas Blender, Equipment Specialist, Search & Recovery, Underwater Navigation, Dry Suit, Drift, Sidemount, Peak Performance Buoyancy, Project Aware, Self Reliant, Digital Underwater Photographer, Shark Conservation and Dive against Debris.

The Hague Area, Netherlands

Available for Interim management, Training and Consultancy

Den Haag

One of the founding partners and consultants, specialty area: Operations and ICT

Zoetermeer, Netherlands

Teaching diving courses.

Den Haag/Aruba

Responsible for all financial and fiscal matters, budgets, accounting, income tax, VAT/BTW/BBO, planning, investments.Part time job as it is a small company (yearly revenues EUR 100-250k).

Aruba

3 months working and helping out at Aquawindies, Aruba. Teaching diving and guiding people.

Den Haag, Nl

Strategic advisor to the director of Koorenhuis for the domains Finance, ICT, P&O and Quality.

The Hague Area, Netherlands

Part time temporary Head ICT responsible for migrating ICT to the next phase in the organisations development.

Aruba

Teaching people how to dive (Open Water) or improve their diving skills (AOW, specialties)

Rotterdam En Omgeving, Nederland

While working for Sogeti I spent most of the time working for clients of Sogeti. I have listed those "jobs" separately.Most jobs required stakeholder management, client relationship management and problem solving skills.

Vianen

Responsible for data center and IT infrastructure teams in both Netherlands and India. Managed 2nd and 3rd line support. Rebuilt (teambuilding) devastated team into a performing team.

Amsterdam Area, Netherlands

Responsible for the IT infrastructure teams, Technical Application Management (incl Oracle and Progress DBA), data center operations, Service desk and work place support (including telecom).While maintaining a 99,5% service level, IT operations has been gradually downsized under my supervision from two data centers to one server and two desktops due to business closure (retreat from Dutch market).This was a high risk environment requiring stakeholder management.

Rotterdam Area, Netherlands

Responsible for Sogeti's service delivery to Van Oord. Services included packaging, SCCM management (2007R2 and 2012) and delivery of expertise (specialists) on SCCM for a multinational project involving roll-out of SCCM on ships working around the globe.Large part of my role consisted of stakeholder management and client relationship management.

Alkmaar & Den Bosch, Netherlands

Set up the new department consisting of team members from different departments. Developed vision for the new department. Set up application support for the service desk tool, SCOM and Configuration management database. Restructured budgets en finances. Hired, fired and developed employees to support the new workload.

Chamber Of Commerce In Woerden, Netherlands

Consulting work pertaining to system management tooling.

Rotterdam Area, Netherlands

Program involving the city wide upgrade of desktops for the municipality of Rotterdam including several semi-independent companies. Responsible for the build (on site packaging street), test and quality assurance teams. I wrote the role-out plan for one of the phases of the desktop replacement program.

Rozenburg

Manager User Service DeliveryResponsible for Service Desk and 1st/2nd line supportResponsible for IT Incident Manangement (proces manager)Prepared the department for outsourcing.

Soerendonk

Responsible for sereval business critical applications working on partly propritary software and Oracle EBS. Department was located in three locations (2 in Netherlands and 1 in Belgium).Reduced the dependancy on an external contractor.Advised Global Head of IT on outsourcing issues.

Eindhoven Area, Netherlands And Belgium

Responsible for sereval business critical applications working on partly propritary software and Oracle EBS. Department was located in three locations (2 in Netherlands and 1 in Belgium).Reduced the dependancy on a external contractor.Advised Global Head of IT on outsourcing issues.

Den Haag

Responsible for overall result and stakeholder management in a highly political environment. Managed the project leader running day-to-day operations.Built a proof of concept for migrating a Novell workplace to a Microsoft product suite environment. Requirements were gathered and functional and/or technical designs were made (deliverable).

Nieuwegein

Responsible for the aftercare after project implementation. The open issues were either solved or handed (minor issues) over to the operational teams to solve there.

Den Haag

Responsible for injury claims handling consisting of three teams.. Stream lined operational business processes, lowered work queue. Negotiated service levels and KPI's with subcontractor/supplier. Department was in scope for outsourcing. Implemented a scanning unit to enable electronic transfer of dossiers.Managed 3 teams: the claims agents/managers, the administrative unit and the work preparation unit.

Amsterdam Area, Netherlands

As department head I was responsible for the Escalation Management department. A new department set up under my leadership. The focus of the department was to manage the information pertaining to major incidents within the bank and insurance company in order to keep leadership (1st-3rd echelons) informed on status, progress and impact. Responsible for Incident Management and change control process. Adviser and sparring partner of the cluster head (3rd echelon) on strategy (vision, mission and implementation)

Amsterdam Area, Netherlands

Responsible for design and implementation of the Configuration Management Process within Postbank (client of Yacht ICT). The process was implemented late 2001/early 2002. By that time I already worked for ING. Tooling used to support process was Tivoli (bought by Peregrine and later HP).Consulted for Corporate ICT of ING on process and tool implemenatation.

Noordwijk, Netherlands

Manager on Duty (in shifts day time only)Responsible for operations outside office hours. During office hours primarily active as quality assurance and high level VIP-guest reception (Heads of State and captains of industry).As ICT Manager (sole responsibility):Management of workplace ICTRestructured the infrastructure thus increasing reliability and stability.Implemented email and web browsing for the entire organization.

Lisse, Netherlands

Hotel opposite Keukenhof (natural flowerexhibition and a highly touristic venue)Responsible for the Front Office. Improved the FO-team and increased the walk-in average room rate.

Amsterdam Area, Netherlands

Hotel is located in a very popular leisure area in the center of Amsterdam (Leidseplein)Responsible for operations during 23:00 and 07:00 hours nightly.Responsible for the night team. Responsible for the correct financial handling of day end processes.

Amsterdam Area, Netherlands

VIP-reception, quality management, outside office hours accountable for hotel operations

Den Haag

Student assistent in multiple areas: Restaurant Supervisor, practicum leader IT, IT, Market research/SPSS and Accommodation Management.

The Hague Area, Netherlands

Pulchri catering was an independant inhouse caterer working in and from Pulchri Studio's, an art gallery and artist community. I was responsible for the banquet operations which included all kinds of parties, business lunches, art show openings.

Aruba

Set up and maintenance of the Sales Office Sales system (RCO). Provided 1st/2nd line support 12/7 for the Sales Office (Time share sales).

Aruba

Brussels Area, Belgium

Front Desk clerk with occasional night duties (relieving the regular night auditor). Reception, telephone, cashier. The hotel was located in the city center of Brussels next to the Grote Markt/Grand Place.

Amsterdam Area, Netherlands

Night reception, room service, cashier, night audit in a 600 room hotel.

London, United Kingdom

Night reception

Lelystad, Netherlands

Then a small unaffiliated hotel.As F&B Cost controller I took monthly inventories and calculated the cost figures. Advised the GM on needed F&B-purchases. Negotiated with suppliers on the return of unusable stock. In the evenings I worked as the Bartender.

Financial Management

Activities and Societies: Attended the International Stream. Chairman Photo commity, Chairman Security commity Sociëteit La Confrérie

Natuurkunde

High School, V.W.O./Atheneum

Activities and Societies: University entrance level

Education record