Cynthia O. Email & Phone Number

SUMMARY OF QUALIFICATIONSExtensive experience providing technical writing, content strategy and development, technology research, user experience design, development of standard operating procedures, training development, project management, and business transformation for numerous Fortune 500 organizations including Verizon and CiscoExperience working on software implementations using the Agile methodologyExtensive background in applying the software development lifecycle (SDLC) to software implementationsExtensive background in developing standard operating proceduresExperience utilizing the IT governance structure for managing risk, including (1) IT governance & control, (2) risk & compliance, and (3) internal auditsExtensive background in writing IT content related to Cybersecurity Governance, Enterprise Risk, Infrastructure Automation, ERP, NIST, ISO 27001, ISO 27002, Internet-of-Things (IoT), On-Premises & Cloud Networking, CRM systems, Disaster Recovery, Software as a Service (SaaS), Big Data, Data Governance, AWS, Azure, Smart Communities, Identity Access Management, QMS, and Cloud Operations, ISO 9001, 508 Compliance, Wi-Fi, LAN, Network Transformation, Linux, Google Suite, Chat GPTCertified Quality Improvement Associate through the American Society for QualityCertified Procedure Writer through Procedure Solutions Management, LLCAbility to effectively communicate with all levels of an organization, including C-suiteStrong project management, problem-solving, technology research, and task management skillsWide-ranging background in using the following tools, systems, and methods: advanced use of Microsoft Office Suite 365, Microsoft Dynamics 365, Camtasia, MadCap Flare, Captivate, Photoshop, SharePoint, InDesign, Adobe Acrobat, Asana, ServiceNow, HTML, InVision, Confluence, JIRA, CSS, GitHub, Zendesk, Git, Markdown, SEO, and Basecamp

Listed skills include Youth Development, Christian Youth Conference Speaker, Public Speaking, Christian Youth Advocate, and 18 others.

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  Texas A&M University-Corpus Christi

  Business Administration, Management And Operations