Cecil Deepak Email & Phone Number

I played a pivotal role in building cloud infrastructure and implementing security solutions for clients. I effectively communicated customer requirements to the project management team, designed compliant solutions, and troubleshot VPC network connectivity issues. My responsibilities included designing and implementing cloud Infrastructure, design secure and compliant solutions, managing escalations. I successfully migrated servers to Azure using Azure Migrate Service, maintained timely… Show more I played a pivotal role in building cloud infrastructure and implementing security solutions for clients. I effectively communicated customer requirements to the project management team, designed compliant solutions, and troubleshot VPC network connectivity issues. My responsibilities included designing and implementing cloud Infrastructure, design secure and compliant solutions, managing escalations. I successfully migrated servers to Azure using Azure Migrate Service, maintained timely communication with stakeholders regarding project progress, and conducted Windows server patching to ensure compliance with IT standards. Show less

My role involved developing cloud infrastructure and implementing security measures on Google Cloud Platform (GCP). This involved designing the GCP resource hierarchy, establishing secure cloud-to-on-premises connectivity using Google Cloud VPN, and configuring essential security features such as Cloud Armor and firewall rules. I led disaster recovery testing initiatives to minimize downtime and automated infrastructure deployment, reducing setup time from 12 hours to just 3 hours… Show more My role involved developing cloud infrastructure and implementing security measures on Google Cloud Platform (GCP). This involved designing the GCP resource hierarchy, establishing secure cloud-to-on-premises connectivity using Google Cloud VPN, and configuring essential security features such as Cloud Armor and firewall rules. I led disaster recovery testing initiatives to minimize downtime and automated infrastructure deployment, reducing setup time from 12 hours to just 3 hours. Additionally, I created monitoring dashboards for proactive alerts, conducted Windows server patching to ensure compliance, and maintained effective communication with stakeholders to strengthen relationships. I also designed backup and archiving processes to optimize costs and meticulously documented infrastructure builds on Confluence. Show less

Bengaluru, Karnataka, India

I effectively managed network flow openings between Société Générale and its partners, collaborating closely with customers to design secure and compliant solutions. I successfully transitioned the Architectural Study and Front Office Teams from Paris to Bangalore, resulting in significant cost savings. My responsibilities included creating multi-tier infrastructure, configuring security groups, and troubleshooting IAM and network connectivity issues while enabling VPN connectivity. I… Show more I effectively managed network flow openings between Société Générale and its partners, collaborating closely with customers to design secure and compliant solutions. I successfully transitioned the Architectural Study and Front Office Teams from Paris to Bangalore, resulting in significant cost savings. My responsibilities included creating multi-tier infrastructure, configuring security groups, and troubleshooting IAM and network connectivity issues while enabling VPN connectivity. I streamlined the ROS process, reducing ticket handling time from 2 days to just 3 hours, and developed comprehensive architectural documents for subsidiaries. Additionally, I provided regular reports to senior management and translated technical documents into English after learning French. Show less

Bengaluru Area, India

I led incident management for over 155 top-tier global enterprise customers at Vodafone, overseeing a team of 30+ Service and Network Consultants. I implemented quarterly service improvement plans that significantly enhanced TNPS and reduced MTTR. By facilitating incident bridge meetings, I fostered collaboration that improved RiSLA and FCR while effectively resolving connectivity and network issues. I ensured the timely completion of incident records and coordinated updates during major… Show more I led incident management for over 155 top-tier global enterprise customers at Vodafone, overseeing a team of 30+ Service and Network Consultants. I implemented quarterly service improvement plans that significantly enhanced TNPS and reduced MTTR. By facilitating incident bridge meetings, I fostered collaboration that improved RiSLA and FCR while effectively resolving connectivity and network issues. I ensured the timely completion of incident records and coordinated updates during major outages with regional service managers and global stakeholders. Additionally, I focused on continuous service improvement initiatives to address recurring faults. Show less

Bangalore

I played a pivotal role in configuring and managing network devices and security for various projects. This involved developing the IP addressing scheme, troubleshooting network switch configurations (including VLANs, trunks, STP, and port security), and resolving Layer 2 and Layer 3 issues to ensure timely service restoration within SLA. Additionally, I configured virtual machines, secured Wi-Fi routers in accordance with IT policies, supervised network engineers, and managed the setup of… Show more I played a pivotal role in configuring and managing network devices and security for various projects. This involved developing the IP addressing scheme, troubleshooting network switch configurations (including VLANs, trunks, STP, and port security), and resolving Layer 2 and Layer 3 issues to ensure timely service restoration within SLA. Additionally, I configured virtual machines, secured Wi-Fi routers in accordance with IT policies, supervised network engineers, and managed the setup of Cisco TelePresence devices. Show less

Bangalore

My role involved monitoring and raising incidents and ensured timely updates and closures of all Incidents and Handover records. I evaluated and upgraded web server tools while monitoring server utilization and promptly resolving network incidents across shifts within SLAs. Utilizing IBM Tivoli Monitoring, I optimized server performance and managed escalations for both local and remote customers. As a technical point of contact, I conducted thorough root cause analyses, scheduled reboots for… Show more My role involved monitoring and raising incidents and ensured timely updates and closures of all Incidents and Handover records. I evaluated and upgraded web server tools while monitoring server utilization and promptly resolving network incidents across shifts within SLAs. Utilizing IBM Tivoli Monitoring, I optimized server performance and managed escalations for both local and remote customers. As a technical point of contact, I conducted thorough root cause analyses, scheduled reboots for Intel servers, and created shell scripts to monitor CPU utilization. Additionally, I supported L2 teams during security testing and troubleshot LAN connectivity issues while assisting with major software and hardware changes. Show less

Master'S Degree, Computer And Network Security

Bachelor Of Engineering - Be, Electronics And Communications Engineering.