Cecile Case Email & Phone Number

Toronto, Ontario, Canada

Report to the Director of Operations and work closely with the General Managers and Wellness Managers. Provide leadership to the company by overseeing the policies, procedures and best practices that guide V!VA's care models. RWM provides consultation, risk-management assessments, coaching, training and guidance to the Wellness Managers while ensuring their Communities comply iwth all industry regulations and company requirements.

Toronto, Ontario, Canada

Beach Arms is a small, intimate, family owned and operated Retirement residence in the Beaches area of Toronto. Beach arms offers Independent living & Assisted Living, each area offers a team of passionate and engaged staff. 73 bed community, leading a team of 23 full and part time staff. Establish and maintain operating budgets as well as personal community goals that are inline with Beach Arms mission, vision and values. Ensure a positive engagement of residents, family, & team members by maintaining a positive, open door atmosphere. Responsible for hiring, training and supervising the team members. Ensure compliance with industry regulatory standards, laws and health and safety. Maximized occupancy, revenue and NOI expectations with focus on identifying new revenue streams.Oversee all departments - Sales, activities/programs, housekeeping, Health & Wellness, food services and Maintenance. Development of strategic plans and goal setting plans, recommending future enhancements and changes in policies and process to achieve quality improvement goals.Negotiated first Collective Agreement iwth no operational or budgetary impact.

North York, On

Provide supervision, direction and on-going support to 23 Community PSWs. Interview, recruit, hire and orientate new staff. Provide staff coaching, mentoring and recognition. Conduct performance evaluations, provides feedback and trains staff. Support staff training on medication management, IPAC, Safe Moves, Medical Devices / Equipment as required in partnership with Program Nurse.Delegate controlled acts in accordance with the guidelines and principles outlined by the CNO (College of Nurses of Ontario) within the PSW scope of practice.Manage client relationships and complaints.Oversee Command centre, reception and support staff coverage for all other areas as required. Analyze and manage staffing and service levels.Participate in incident analyses with any events related to medication errors and IPAC.Report quarterly on identified indicators.Co-Chair the IPAC Committee. Participate in the Medication Management Committee.Ensures program targets and funder obligations are achieved, making critical decisions and adjustments as necessary to accomplish annual targets.

Mississauga, On

⦁ Manage departmental budget and establish and review goals and objectives for the department in conjunction with 33 full and part-time staff of RPN's, UCP`s and PSW's direct reports in a 220 suite retirement home. ⦁ Responsible for the overall performance of the Wellness/Nursing department revenues of care packages, cost control of staffing and supplies, staff training, facilitation of in-service programs and implementation of the flu program, guidelines, policies and procedures.⦁ Guarantee compliance with Retirement Home Act and other pertinent legislation⦁ Oversee and monitored the maintenance of health care records to ensure compliance with regulations and quality care for the resident.⦁ Managed care revenues and labour costs in line with annual budgets; monitoring labour metrics such as overtime and take corrective action.⦁ Implemented and communicated new standard operating procedures and continued to improve work processes and standards in a constantly changing environment.⦁ Developed and implemented infection prevention and control practices in cooperation with the local Public Health agency.

Richmond Hill, On

⦁ Manage departmental budget of $25,000 and establish and review goals and objectives for the department in conjunction with 25 full and part-time staff of RPN's, UCP`s and PSW's direct reports in a 120 suite retirement home. ⦁ Responsible for the overall performance of the Wellness/Nursing department revenues of care packages, cost control of staffing and supplies, staff training, facilitation of in-service programs and implementation of the flu program, guidelines, policies and procedures.⦁ Guarantee compliance with Retirement Home Act and other pertinent legislation.⦁ Provide supervision and evaluation of performance including the use of the disciplinary process in conjunction with Executive Director and ensure a positive relationship with union to ensure collective agreement is followed. ⦁ Promote resident satisfaction and continuous quality improvement. Advocate on behalf of the residents and families to ensure a high quality of care and service.⦁ Manage the assessment of all prospective residents to ensure appropriate care plan and streamline sales for their move in. ⦁ Implement and monitor controls and safekeeping of all medications and narcotics. Supervise the drug administration program including the administration of medications by all staff. Direct and monitor the maintenance of health care records to ensure/promote compliance with regulations and quality care for each resident.⦁ Coordinate Family Care Conferences as appropriate, meet with resident’s family to resolve problems/ concerns/complaints. ⦁ Collaborate with the Physician to ensure medical attention and records are in compliance with regulations. ⦁ Organize and document regular meetings of the Resident Service Team.

Etobicoke, On

⦁ Responsible for overall Nursing budget and 9 direct reports for a 125 suite residence.⦁ Managed the Health & Wellness Department within the pre-determined expense to revenue ratio, as set in the annual budget. ⦁ Actively participated in the weekly sales meetings. ⦁ Ensure adequate supplies and equipment are available and properly maintained to meet the needs of the department.⦁ Ensured compliance with Policies and Procedures and RHRA regulations as they pertain to Health & Wellness.⦁ Maintained 100% compliance at all times with the requirements of the medication program.⦁ Ensured Care Plans reflected the residents’ preferences and were delivered in a professional manner that respected the residents’ confidentiality, dignity and privacy.⦁ Arranged resident Family Care Conferences, ensuring all were kept up to date. Ensured service plans and care staffing reflected and met the needs of the residents.⦁ Developed the annual resident monthly training calendar and delivered or arranged for well-prepared training in-services to all Resident Assistants, while maintaining required documentation of training which satisfies RHRA and company requirements.⦁ Co-ordinate and monitor the Infection Control Program for the residence, understand, teach and practice universal precautions.⦁ Promoted a positive team spirit in the Residence.

North York, On

⦁ Responsible for an overall budget of $44,000 and managed Independent Living, Assisted Living, Secure Living and Respite for 400 suites across two (2) facilities. Led a team of up to 24 full and part-time staff of RN's, RPN's and PSW's.⦁ Completed all care plan assessments reflecting residents needs and preferences, and arranged resident Family Care Conferences. ⦁ Scheduled and adjusted Health & Wellness staffing to ensure consistency with residences occupancy levels, acuity of residents, services being purchased and applicable union agreements.⦁ Implemented staffing efficiencies: equipment review, and staff training to realign with established policy, resulting in cost savings, new revenue opportunities, and improved client service.⦁ Set purchase quotas for care supplies and managed within the context of the annual budget.⦁ Established and maintained relationships with key external agencies and stakeholders to facilitate delivery of services to residences.⦁ Supervised medication administration program including; administration of medication by all staff and resident self-medication assessments and audits as well as monitored the control and safekeeping of drugs and narcotics.

Toronto, Canada Area

⦁ Led a team of up to 24 full and part-time staff of RPN's, UCP`s and PSW's, managing an operating budget of $16,800 yearly within a 98 bed residence. ⦁ Supported the ED with budget preparation for the Health & Wellness department. ⦁ Collaborated with ED to implement quality and safety plans; achieving accreditation standards, ensuring high resident and staff satisfaction.⦁ Collaborated with the house physician to ensure that medical attention and records were in compliance with regulations. ⦁ Directed the delivery of Health & Wellness services and clinical programs, including emergency response to achieve excellent and safe care to resident.⦁ Oversaw and monitored the maintenance of health care records to ensure compliance with regulations and quality care for the resident.⦁ Managed care revenues and labour costs in line with annual budgets; monitoring labour metrics such as overtime and take corrective action.⦁ Implemented and communicated new standard operating procedures and continued to improve work processes and standards in a constantly changing environment.⦁ The Annex was fully renovated at a time of 97% occupancy and a staffing realignment across Revera. The windows, doors, HVAC, carpets, wallcoverings, furnishings, lighting, and elevators were all replaced. Time in motion studies conducted and on-going Management meetings to coordinate staffing and construction while maintaining high moral among my department and supporting Sales through occupancy targets. And achieving zero findings in RHRA inspections.

Toronto, Canada Area

⦁ Coordinated the services for a 250 bed retirement home. ⦁ Managed a yearly operational budget of $18,000 and led a team of up to 40 full and part-time staff of RN's, RPN's and PSW's including the scheduling, hiring, disciplinary measures, and professional development. ⦁ Ensured systems were in place for the safe administration of medication and consistent delivery of quality and patient-centered care that meets the standards of practice.⦁ Actively promoted the use of the Wellness Center, and facilitated fee-for-service agreements. ⦁ Developed and implemented infection prevention and control practices in cooperation with the local Public Health agency.

Markham, Ontario

Medical Insurance

East York, On

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