Cecil Holmes Email & Phone Number

Huntsville, Alabama Area

• Maintained approximately 45 servers and 350 workstations.•Served as Tier 2 support for software and hardware problems on workstations, laptops, servers and network issues via telephone, remote connection or email.•Configured new servers for various roles (i.e. Domain Controllers, File Servers, Printer servers, DHCP Servers). •Worked with operating systems such as Windows 2000, Windows XP, Windows 7, Windows Server 2000 and Windows Server 2003.•Worked with Microsoft applications such as Office 2003, Office 2007, Active Directory and Exchange System Administrator 2003. •Maintained Active Directory organization by adding, removing and changing Organizational Units, Distribution Groups, Security Groups, etc.•Created, modified and removed both network and email accounts.•Maintained Spam Filter levels and monitored filter for legitimate, blocked emails.•Monitored nightly backups on all servers using Symantec Backup Exec 12.5•Configured and maintained IP Telephony and Unified Messaging Systems using Cisco Call Manager and Cisco Unity servers.•Installed, configured and maintained network Canon Multifunction printers.•Configured and ordered replacement workstations and servers.•Configured and ordered replacement hardware as needed (i.e. KVM, Network Switches, External Storage Devices, etc.)

Contracted helpdesk position through Allstates Technical Services Resolved software and hardware problems on workstations, laptops and servers via telephone, remote connection or emailSupported five different companies through an outsourced helpdesk environment Worked with operating systems such as Windows 98, Windows 2000, Windows XP, Windows 2000 Server and Windows Server 2003.Worked with Microsoft applications such as Office 2000, Office 2003, Active Directory and Exchange Administrator 5.5 Created, modified and removed both network and email accounts.Monitored nightly backups on approximately 150 serversRemotely connected to servers and workstations using Remote Desktop, Remote assistance and Terminal Server connectionsRemotely monitor WAN for two different companiesResolved problem with network printers and queues

Contract position working in GM dealerships in my regionReplaced dealership server and switch Verified connectivity to WANInstalled Cisco 2950 network switchesReplaced end of life Compaq server with HP serversConfigured Cisco switches via console portResponsible for shipping old equipment back to corporateWorked with Microsoft Windows 2000 Server