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Cecilia Bjerring Knudsen Email & Phone Number
Senior Customer Education Specialist
at
Trackunit
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Education Specialist
Location
Denmark
Company size
Who is Cecilia Bjerring Knudsen? Overview
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Quick answer
Cecilia Bjerring Knudsen is listed as Senior Customer Education Specialist at Trackunit, a with 454 employees, based in Denmark. AeroLeads shows a matched LinkedIn profile for Cecilia Bjerring Knudsen.
Cecilia Bjerring Knudsen previously worked as Customer Education Specialist at Trackunit and Knowledge Base Manager at Doodle. Cecilia Bjerring Knudsen holds Master, International Business Communication - English from Aarhus University.
Company email context
Email format at Trackunit
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Trackunit
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Profile bio
About Cecilia Bjerring Knudsen
M.A Cand.ling.merc from Aarhus University (International Business Communication / English) B.A English Studies and European Ethnology from Humboldt University in Berlin. Passionate communicator with a flair for bringing the product closer to the customer through tailored content. My experience includes multilingual content creation, documentation management, project management, translations, customer service, technical writing, and knowledge base management. My contributions include improved Customer Experience through communication and above benchmark deflection rate for Help Center content. I execute my tasks across different teams, languages, and locations. Interests include languages, business communication, writing, translations, process optimization, and intercultural and global experiences.I am fluent in Danish, English, and German, and command basic Spanish.
Current workplace
Cecilia Bjerring Knudsen's current company
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Trackunit
5 roles
Cecilia Bjerring Knudsen work experience
A career timeline built from the work history available for this profile.
Customer Education Specialist
- Implement and manage processes for creating customer education materials to ensure product success.- Oversee educational content in five languages, enhancing global customer engagement.- Lead the CX Ops AI strategy to deflect repetitive questions, providing customers with faster and more efficient answers through advanced technology.- Drive scaled digital customer success by optimizing Help Center and chatbot functionalities.
Knowledge Base Manager
- Bridging the gap between customer and product by creating and maintaining user documentation- Driving the documentation strategy for all user documentation in English, German and French- Tracking Help Center performance and implementing improvements - Serving as the Product Specialist for internal and external stakeholders- Collaborating across teams on successful launches of new products and features
Sep 2021 - Aug 2023
Documentation Specialist - English & German
- Creating and maintaining user documentation content- Translating user documentation content from English to German - Localizing content for a German audience - Creating automated replies (macros)
Oct 2019 - Sep 2021
Customer Support Specialist - Student Worker
- Assisting customers with technical support - Educating customers about products and subscriptions- Collecting product feedback
Nov 2017 - Oct 2019
Team & coworkers
Colleagues at Trackunit
Other employees you can reach at trackunit.com. View company contacts for 454 employees →
HM
Helly Mohod
Colleague at TrackunitLondon, Ontario, Canada
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MB
Marie-Clémence Bujakera
Colleague at TrackunitCanada
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KB
Klaudia Byc
Colleague at TrackunitCopenhagen, Capital Region Of Denmark, Denmark
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BO
Bartek Orlowski
Colleague at TrackunitSkawina, Małopolskie, Poland
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MR
Martin Roath
Colleague at TrackunitLondon, Ontario, Canada
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SS
Samin Salam
Colleague at TrackunitCanada
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MS
Margarita Shilova
Colleague at TrackunitNorth Denmark Region, Denmark
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MA
Mohammad Anjum
Colleague at TrackunitLondon, Canada Metropolitan Area, Canada
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PW
Paul Wilson
Colleague at TrackunitOak Brook, Illinois, United States
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HT
Hidekiyo Takehara
Colleague at TrackunitGreater Tokyo Area, Japan
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Helly Mohod
Colleague at TrackunitLondon, Ontario, Canada
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MB
Marie-Clémence Bujakera
Colleague at TrackunitCanada
View →
KB
Klaudia Byc
Colleague at TrackunitCopenhagen, Capital Region Of Denmark, Denmark
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BO
Bartek Orlowski
Colleague at TrackunitSkawina, Małopolskie, Poland
View →
MR
Martin Roath
Colleague at TrackunitLondon, Ontario, Canada
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SS
Samin Salam
Colleague at TrackunitCanada
View →
MS
Margarita Shilova
Colleague at TrackunitNorth Denmark Region, Denmark
View →
MA
Mohammad Anjum
Colleague at TrackunitLondon, Canada Metropolitan Area, Canada
View →
PW
Paul Wilson
Colleague at TrackunitOak Brook, Illinois, United States
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HT
Hidekiyo Takehara
Colleague at TrackunitGreater Tokyo Area, Japan
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2 education records
Cecilia Bjerring Knudsen education
Master, International Business Communication - English
Bachelor'S Degree, English Language And Literature, General
FAQ
Frequently asked questions about Cecilia Bjerring Knudsen
Quick answers generated from the profile data available on this page.
What company does Cecilia Bjerring Knudsen work for?
Cecilia Bjerring Knudsen works for Trackunit.
What is Cecilia Bjerring Knudsen's role at Trackunit?
Cecilia Bjerring Knudsen is listed as Senior Customer Education Specialist at Trackunit.
Where is Cecilia Bjerring Knudsen based?
Cecilia Bjerring Knudsen is based in Denmark while working with Trackunit.
What companies has Cecilia Bjerring Knudsen worked for?
Cecilia Bjerring Knudsen has worked for Trackunit, Doodle, and Doodle Ag.
Who are Cecilia Bjerring Knudsen's colleagues at Trackunit?
Cecilia Bjerring Knudsen's colleagues at Trackunit include Helly Mohod, Marie-Clémence Bujakera, Klaudia Byc, Bartek Orlowski, and Martin Roath.
How can I contact Cecilia Bjerring Knudsen?
You can use AeroLeads to view verified contact signals for Cecilia Bjerring Knudsen at Trackunit, including work email, phone, and LinkedIn data when available.
What schools did Cecilia Bjerring Knudsen attend?
Cecilia Bjerring Knudsen holds Master, International Business Communication - English from Aarhus University.
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