Cecilia Chen Email & Phone Number

Singapore

Singapore

• Analysed systems and mobile apps to identify potential user experience enhancement• Slashed time costs 20% by negotiating with various departments from Consumer Banking team to Private Banking team to determine business need and test execution, while ensuring the continuation and enhancements of services • Analysed problems logically, articulate problems clearly and communicate with technical team frequently • Negotiated requirements and enhancements with startsup Fintech company… Show more • Analysed systems and mobile apps to identify potential user experience enhancement• Slashed time costs 20% by negotiating with various departments from Consumer Banking team to Private Banking team to determine business need and test execution, while ensuring the continuation and enhancements of services • Analysed problems logically, articulate problems clearly and communicate with technical team frequently • Negotiated requirements and enhancements with startsup Fintech company -Finchat and released platform which using in Whatsapp and Wechat before deadline Show less

Qingdao, Shandong, China

• Reported and analysed the daily statistics to sales team and service team due to double position • Led a team of 4 won the top ranking of percentage of active students in the coast region • Trained and mentored new staff • Organized and coordinated all students and clients in the satisfaction survey in a group of 4 with 80% good feedback • Actively negotiated with clients and achieved 13% increase in monthly sales target • Coordinated with several teams for following up… Show more • Reported and analysed the daily statistics to sales team and service team due to double position • Led a team of 4 won the top ranking of percentage of active students in the coast region • Trained and mentored new staff • Organized and coordinated all students and clients in the satisfaction survey in a group of 4 with 80% good feedback • Actively negotiated with clients and achieved 13% increase in monthly sales target • Coordinated with several teams for following up with order settlements and managed post-sales issues by reports every month Show less

Qingdao, Shandong, China

*Assisted students overcome issues while studying*Scheduled daily classes and assigned teachers to the class*Led a team of 4 won the top ranking of percentage of active students in the coast region

Master Of It In Business, Financial Service Analytics

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.3/4