Cecilia Chen Email & Phone Number

Singapore

中国 广东 深圳

About TradegoodTradegood is a B2B sourcing community that connects responsible buyers with trusted suppliers. By verifying suppliers’ identities, capacity, capabilities and compliance performance, Tradegood provides buyers with the information they need to choose the right people and organizations to form their global supply chain. For suppliers, Tradegood opens the door to the world’s biggest markets through leading brands, retailers and industry relationships. Backed by Intertek’s more… Show more About TradegoodTradegood is a B2B sourcing community that connects responsible buyers with trusted suppliers. By verifying suppliers’ identities, capacity, capabilities and compliance performance, Tradegood provides buyers with the information they need to choose the right people and organizations to form their global supply chain. For suppliers, Tradegood opens the door to the world’s biggest markets through leading brands, retailers and industry relationships. Backed by Intertek’s more than 127 years of experience in inspection and verification across the supply chain ecosystem, Tradegood’s global network spans more than 100 countries, providing quality information to help companies do business right. For more information, visit: www.iTradegood.comI am responsible for supply chain analysis and buyer resource development.• Intertek is a leading provider of quality and safety solutions serving a wide range of industries around the world. Our parent company Intertek Group plc is a Public Company headquartered and listed in London Stock Exchange and it is a FTSE 100 company in the Support Services Sector. Intertek has a Worldwide Network with strong local presence in 110 countries, 1100 laboratories,employing over 40,000 employees.We are a sponsor of AAFA. Show less

Beijing City, China

I've worked in Arvato as a process engineer in BMW Project during this period, mainly responsible for the process management of 7 operation teams ( Inbound, Outbound, Training, Data Analysis, Event, Fulfillment, Solution) and the project coordination with BMW CRM strategy team in Beijing.1. There are around 120 sub-processes while I was in this company for different teams. I need to update or revise them if there is any change. If the process is a totally new one, I need to coordinate… Show more I've worked in Arvato as a process engineer in BMW Project during this period, mainly responsible for the process management of 7 operation teams ( Inbound, Outbound, Training, Data Analysis, Event, Fulfillment, Solution) and the project coordination with BMW CRM strategy team in Beijing.1. There are around 120 sub-processes while I was in this company for different teams. I need to update or revise them if there is any change. If the process is a totally new one, I need to coordinate with different team leaders and draft a new process chart until it is finally launched.2. I need to audit weekly whether the processes are smoothly carried out in 7 teams. There are about 10 fatal mistakes I've found during this time and after communication with team leaders, these problems are solved timely and decrease our loss a lot.3. I've participated in two projects then: one for the new BMW CRM system named CARMEN to launch in China successfully and the other for the new connective system named i-Drive for BMW auto to launch. I've been responsible for system test, data cleansing, Trainning material adjustment and translation, cooperation with BMW CRM team, IT, Arvato System, Arvato Service, China Mobile, China Unicom, Mondial, etc., negotiation with BMW representing Arvato, manpower prediction. Show less

Beijing City, China

Arvato Services Bertelsmann mainly provides CRM strategy, database management, customer service, logistics, direct marketing services for many famous brands such as BMW, Benz, Audi, Nokia, Porsche, L'oreal etc. While I was in Arvato Services Bertelsmann, I worked for the BMW projectb(including three brands BMW, Mini, Rolls-Royce in BMW group).Job description:1. Deal with English phone call, email, website resgistration data for BMW cars;2. Make test calls as a mystery… Show more Arvato Services Bertelsmann mainly provides CRM strategy, database management, customer service, logistics, direct marketing services for many famous brands such as BMW, Benz, Audi, Nokia, Porsche, L'oreal etc. While I was in Arvato Services Bertelsmann, I worked for the BMW projectb(including three brands BMW, Mini, Rolls-Royce in BMW group).Job description:1. Deal with English phone call, email, website resgistration data for BMW cars;2. Make test calls as a mystery shopper weekly to competitor brands such as Mercedes Benz, Volvo, Audi, Lexus and collect related information for Business Director to adjust business strategy;3. Assist Project Account Manager (the only one reporting to Porject director) in material translation, PPT preparation or Data analysis4. Cope with customer inquiries and complaints regarding BMW vehicle, event, dealer, accident, BMW magazine delivery Show less

中国 北京市区

DHgate.com is a leading Business to Business and Business to Customer e-Commerce marketplace that has revolutionized global online trade with China. As a buyer, you can buy in small wholesale lots, even if you order only 1 item all at low wholesale prices. As the first and largest China-based online wholesale trading platform, DHgate.com has been serving the world’s small and medium sized businesses since 2004. Providing world class standards of China wholesale product sourcing… Show more DHgate.com is a leading Business to Business and Business to Customer e-Commerce marketplace that has revolutionized global online trade with China. As a buyer, you can buy in small wholesale lots, even if you order only 1 item all at low wholesale prices. As the first and largest China-based online wholesale trading platform, DHgate.com has been serving the world’s small and medium sized businesses since 2004. Providing world class standards of China wholesale product sourcing, payment, tracking and delivery services to over 4 million buyers from over 230 countries, DHgate.com offers over 20 million product listings at any one time from over 1 million dedicated China-based suppliers. We have removed the hassle from international sourcing. On DHgate.com, international retailers, re-sellers and bargain shoppers can purchase directly from Chinese wholesalers and factories, who offer a wide range of products at very low prices. Supported by our payment protection plus services, and understanding of today's wholesale business needs, thousands of successful transactions are made each day on our simple-to-use, safe, and secure platform. DHgate.com has seen accelerating growth rate on a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings. Additionally, we have been named with numerous awards including the most recent, as a finalist on Red Herring's 2012 Asia Top 100 tech companies.Job description:1. Commnicate with overseas customers via phone, email, online chat system to solve inquiries on order, product, supplier, item delivery, payment, refund, dispute, coupon, etc;2. Cooperate with many teams such as Finance, Supplier management, Category Management, Overseas Strategy, Buyer Commnity, Solution Center, R&D and sometimes direct suppliers or express companies (DHL, EMS, Fedex,etc) to help customers with the orders. Show less