Cecilia Fredlund Email & Phone Number

Stockholm, Sverige

Stockholm, Sverige

I participated in establishing the TAS-department and its processes and routines. I am currently working as a Technical Business Support with the entire IP Only product portfolio comprising of: Wholesale, Wan-services, Wi-Fi/LAN, Internet/DDoS, Data center/Cloud, telephony and Network infrastructure. The work consists of:• Analysing customer needs and technical demands and converting them into IP Only services, as well as contributing to the development of new customised services tailored to the customers’ needs and demands.• Documenting the solutions both in writing and sketches. • Calculating all costs and hardware needed for each solution and compiling an estimate of cost resulting in a total price for the customer. • Presenting quotations to the customer. • Assisting the Account Manager in writing contractual agreements. • Participating during the entire duration of a contract as well as being readily accessible when needed by the customer and the Account Manager as a Service Manager. • Delivering the implementation of a new customer to the project manager along with full documentation.

I worked as a Technical Business Support and Service Manager (Presale/Business Support) with utmost focus on WAN, but also on Mobile services. The work consisted, among other things, of:• Analysing customers’ needs and technical demands and converting them into Tele2’s services, while also contributing to the development of new customised services tailored to the customers’ demands and needs. • Documented the solutions both in writing and sketches. • Calculated all costs for each solution and created an estimate of cost resulting in a total price for the customer.• Presented quotations to the customer. • Assisted the Account Manager in writing contractual agreements. • Participated during the entire duration of a contract as well as readily accessible when needed by the customer and the Account Manager as a Service Manager. • Delivered the implementation of a new customer to the project manager along with full documentation.

I was hired as a consult partly with focus on test managment, testing, error reporting, software version control management, database verification and some programming. I also worked as a Technical Business support at Tele2.

I worked as the project manager for the Computer Network services, which included extensive customer contacts and implementations. I also worked in a project where we introduced a new order system.

It was my responsibility to order from International Carrier. The work consisted of:• Order management, including pricing for invoicing.• I was also in charge of training new employees.• I participated in a project regarding Competence transfer projects with Telia in terms of ordering routines and forms for WAN-services, where I also travelled to the various companies of Telia for training.

I worked within the Business area Corporate Communication at Telecom’s International services, where we offered data, image and speech communications. I have worked as a coordinator for the implementation and had the responsibility for orders/adjustments regarding: • Local access lines and capacity in the carrier network.• MUXs, modems and other equipment.• Foreign shares.I also had some responsibility in overseeing the deliveries, which involved:• Continuously trying to reduce the delivery time and improve delivery precision.• Contact with International Carriers.

I worked in the Customer Service Department at Telebox, TEDE 400 and Telemex Message Handling. My responsibilities were:• Telemarketed Telebox and TEDE 400.• On call work answering customer’s questions and solving both administrative and functional issues.• Personal contact with the head of administration for the message services with customers and the development of the new areas for electronic mail.• Producing and updating catalogues for the services we offered, both the electronic and paper versions.