Effectively managed the day to day operations of the Front Desk, PBX, and Room Service departments. A poised professional in the area of gest and associate relations. Negotiated and maintained vendor contracts. Skillful in rate negotiations and managing room revenue. Hired, trained and mentored a variety of employees. Efficiently managed an annual department budget of over $500,000. Maintained the telephone system, from reporting outages to requesting change or move orders. Maximized productivity through proper forecasting and scheduling.

Administration of associate benefits, training programs, and new hire orientation. Managed associate recognition programs. Counseled management staff in improving morale and working relationships with subordinates. Planned associate events, such as bi-annul appreciation parties, monthly recognition celebrations and benefit fairs. Member of the safety committee. Oversaw the proper processing of hotel payroll. Experienced in all aspects of employee labor laws, payroll, fair hiring practices and facilitation of operating procedures.