Cecilia Foo Email & Phone Number

Singapore

Account engagement and support.May 2022 - Sep 2022: Delegated CSC for allocated APEC Regions Oct 2022 - Current: Change of Portfolio to join Team Hyatt, expanding into the International Region.

Singapore

Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality brands worldwide—including Hilton, Marriott, Accor and more—by elevating the performance of their frontline team, while enhancing guest satisfaction. In 2020, FPG acquired TSA Solutions to become the world leader in frontline training and technology. For nearly 30 years, FPG has generated billions in incremental revenue for our clients through a proven system of proprietary training, ground-breaking technology and customized consulting. The end result is higher earnings, increased property valuations, and an enhanced experience on both sides of the front desk—with engaged team members and happy guests. As part of the Customer Success Team, I am one of the Hotel’s Ambassadors to ensure we deliver value from FPG Service & Partnership and represent our Partners’ needs back. I oversee Marriott Portfolio in the APAC region, including Customer Account Management; Consistent engagement to maintain partnership and relationship; Recommend necessary consultancy and training needs.

Singapore

Justlogin is a local HRM Cloud Solutions Provider. As such, am familiar in processing payroll (CPF calculations and IR8A Tax File Generation), together with Leave, Attendance, Claims managementManaged 2 Teams – Onboarding and Support; Overseeing Onboarding Team to ensure proper setup, training and implementation for clients, Hypercare Management and "Risk" Customer Management; Overseeing Support Team to ensure adequate support is provided for client via online chat, email and calls; Consistent engagement and training provided for Support Team on new customization and features update; Provides training and minimal basic insights for SMEs mainly on processing payroll and leave; Pre-sales Support on HRM solutions demonstration rendered to Sales Team.

Singapore

(Formerly known as JobsCentral Pte Ltd)• Recruitment Software SolutionsEnsure sales team sells within scope solutions and then deliver products meeting client expectations on-time; software demonstration presentation; project implementation meetings/ calls and training with clients on project fulfilment; understanding the pains of HR and what they are looking for to streamline their recruitment processes, analyse customer usage/engagement and report on “risk” customers• Virtual Career Centre Service (VCC Service): sub-project.An online platform for PEIs to help their students look for jobs locally in Singapore, as well as overseas in India and China; Liaising with PEIs who are interested in VCC Service to create an Online Portal Service for their school.• Advisory to the new Event Team on Event Management.

Singapore

Singapore

(Formerly known as JobsCentral Pte Ltd)• Event Management- JobsCentral Career and Education Fair (2012-2015)- SIM Job Fair (2013 - 2014)- NUS JobsConnect 2013From administrative and logistics work, Client Fulfillment, Sales Management, Internal stakeholders Management, Onsite event supervision, Post-event management to Event P&L management.• Virtual Career Centre Service (VCC Service): sub-project.An online platform for PEIs to help their students look for jobs locally in Singapore, as well as overseas in India and China; Liaising with PEIs who are interested in VCC Service to create an Online Portal Service for their school.

Singapore

(Formerly known as General Electric Plastics SEA Pte Ltd)• Provided customer services and be accountable for up to 100 incoming orders daily from various SEA countries; communicated with around 4 fellow colleagues from each SEA countries like Australia, Brazil, China, Europe, India, Indonesia, Japan, Korean, Malaysia, Thailand, United States of America via phone and emails on a daily basis; kept track of air, sea and road shipments to ensure goods are delivered to customers; handled customers’ complains and enquires daily; Analyzed statistics for order records on a weekly basis to ensure orders tally with the forecasted target for every quarter year; worked in a team of 3 to support each other work if anyone within the group is absence from work; attended overseas meeting via phone with United States of America, Thailand, Japan and China to ensure consistency and reliability in work on a weekly basis. • Attended training on International Trade & Effective Handling/Processing of Letter of Credit by Singapore Logistics Association in Oct 2007 and was awarded certification of participation.• Involved in Australian Translation Project from Nov 2007 - Feb 2008; Awarded in recognition of outstanding contribution to the project.

Bachelor Of Science (Bsc), Management

Activities and Societies: SIM Tchoukball, SIM Netball

Diploma In Business Management (Hr), Human Resources Management And Services