Cecilia Rodriguez Email & Phone Number

Argentina

Buenos Aires

Conducts audits of existing policies to identify gaps and limitations in current frameworks. Partners with teams in Product and Engineering to translate policies into actionable operational guidelines, ensuring alignment across functions. Creates and delivers training materials for content moderators to ensure effective policy implementation. Supports the quality assurance program by reviewing policy enforcement to ensure compliance, accuracy and identify opportunities for improvement.

Buenos Aires Y Alrededores

-Developed an internal and external Ad Safety program for the Trust and Safety Policy transparency team*, which included presentations to Sales executives, sales teams, Industry associations and a an external Webinar-Interviewed candidates, designed the onboarding program for new hires, trained and mentored a team of 3 senior ICs to develop internal and external materials (images, videos, presentations and one sheeters) to support our policy explainability efforts to comply with upcoming regulatory requirements for transparency and clarity. -Led reports through designing dashboards to track progress, performing audits of existing user facing policy materials and developing the list of multimedia priority requests for our external agency partner. *The policy transparency team strives to be the industry standard for policy transparency, developing scalable materials that are developed for internal and external partners. We advocate on behalf of the ecosystem, helping Google users understand how to grow sustainably, and remain policy compliant.

Buenos Aires, Provincia De Buenos Aires, Argentina

In the LatAm Region, I serve as Trust & Safety´s expert for product abuse in monetized products with 10+years of experience driving product outreach, internal stakeholder management, providing regional insights to the global team and leading global projects of increasing complexity. Stakeholder management and support: I frequently triage between local pods and the global Trust and Safety teams , effectively communicating local nuance and pushing for appropriate prioritization of Latam escalations to our central team.External outreach: Represented Google Trust and Safety in external events and high risk meetings, identified opportunities to further trust and safety messaging to users, advertisers and publishers

Buenos Aires, Provincia De Buenos Aires, Argentina

-Launched framework to allow cross functionals partners to plan for content creation and for escalation management during political elections in Mexico (2015 & 2018 ) , Argentina (2015) , US (2016 & 2018 ) and Peru (2016) Brasil (2018) Chile (2017) Colombia ( 2018) . Drove consensus across stakeholders in 6 Americas locations to provide specialized support to sales teams during election processes. Set up service level agreements for expedited Trust and Safety coverage during key dates such as electoral silences, candidate launches and debate days and secured resources for providing service.

-Identify gaps or local conflicts in existing Ad Policy framework; develop scalable solutions consistent with the LatAm Sales and Global Policy business plans; work to win consensus across the organization.-Provide training to LatAm teams as necessary.-Work with legal counsel on a regular basis to reconcile local laws with policy changes

Responsibilities * Provide excellent customer service to Google's advertisers via email, phone, and meetings. * Engage in advertising sales, customer acquisition, and upselling. * Troubleshoot existing advertising campaigns and technical problems. * Optimize advertiser keyword lists and ads in order to maximize advertisers' ROI. * Work with our advertising operations to ensure successful delivery of ads and high customer satisfaction.

Provide pitching and education engagements with end-client customers, across multiple non-face-to-face channels such as Phone, Emails, Chat, Video, etc. Provide outstanding customer service and sales support to Google's advertisersManage customer inquiries by phone, e-mail, and/or live chat.Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products, mostly around Adwords productsRespond to advertisers inquires in a prompt, clear and helpful manner Drive quality and efficiency in everything you do through identifying areas for improvement on an ongoing basis.Write clear and helpful content to address common questions and issuesCollaborate with Specialists, Engineers and Product team members on new feature development.