Natalia Wyrzykowska Email & Phone Number

- Developing and implementing policies on critical issues like Suicide, Hate Speech, and Misinformation to enhance safety and compliance.- Establishing a robust QA framework to ensure consistency across all policy and process implementations.- Leading the creation of country-specific policies and collaborating with key stakeholders, including governments and major tech platforms.- Enhancing internal tools, significantly improving decision-making and operational efficiency.- Introducing a Harms matrix and decision-making trees to standardize content review and simplify policy application.- Managing the full policy lifecycle from development to training, including Root Cause Analysis.- Conducting comprehensive training for vendor partners and internal teams to ensure alignment with updated policies.- Conducting QA processes and calibration sessions focusing on misinformation and disinformation for the European Union Code of Practice, serving as lead QA for specific markets.- Supporting new hire integration with effective onboarding practices.- Providing translations in German and Polish for external communications.

- Creating and adjusting market specific policies based on market knowledge and business requirements- Developing, improving and delivering training for the newest Team Members of the German team- Supporting Team Members by providing policy refreshers, clarifications and addressing gray policy areas on the German market- Representing German Team at weekly performance report meetings, delivering explanations to data analysis on the German market, RCA and action plan- Establishing clear communication and reporting between my direct manager, team members and other parties- Conducting weekly calibrations with the BPO site - providing clarifications, policy updates, detecting, flagging and addressing performance issues - Supporting POC in the German language check part of the interviews for the department - Contributing to the overall success of the team, by volunteering and taking ownership of additional tasks, such as Team - Engagement and Team Building activitiesWinner of global ByteStyle Award "Be Courageous and Aim for the Highest" June 2022

Dublin, County Dublin, Ireland

- Responding to clients’ inquiries and requests in German, Polish and English- Providing clients with guidance and education regarding crucial product information, site navigation and efficient platform use- Researching, troubleshooting and addressing technical issues - Detecting and addressing platform bugs- Interacting across various departments in order to resolve client inquiries in a timely and professional manner- Providing management of the relevant departments with feedback on product and process improvements

Dublin City, County Dublin, Ireland

- Training planning & delivery - Team upskilling & day to day support of the agents- Policies’ clarifications and refreshers trainings to the team members- Improvement of training decks, changes & updates - Communication of changes in policies to the team - Creation and implementation of a globally used training deck at Twitter- Assurance of personal qualitative and quantitative day-to-day work - Point of contact for new joiners – efficiently solving technical issues while onboardingWinner of CPL Mindset Award for year 2020

County Dublin, Ireland

- Ensuring no violation of clients’ policies, adherence to procedures and regulatory requirements - Applying and complying with the local market laws- Achieving qualitative targets in accordance with the clients´ standards, external deadlines and internal SLAs- Providing clear, helpful and complete responses to time-sensitive requests

County Dublin, Ireland

- Processing and reviewing content on the Internet to make sure there are no violation of client's policies- Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines which complies with all client published policies - Achieving qualitative and quantitative targets- Assurance that all work is performed in accordance with client's standards

Warszawa, Woj. Mazowieckie, Polska

- Social media content creation and constant moderation: LinkedIn, Twitter, Facebook, Instagram, Youtube- Data analysis - Conceptual work- Profile creation for the company at: bulldogjob.pl, interviewme.pl, Wikipedia, Google+- Content creation for newspapers, company website sii.pl or the Sii Poland newsletter- Translation of content - Polish/English and English/Polish- Organization of Sii Poland stand (the main sponsor of the event) at Testing Cup 2017 – Polish biggest Computer Testing Championship- Establishment of documents for the Sii Sponsorship Program- Constant contact with people form the Sponsorship Program (before and after signing the Sponsorship agreement)

- Setting the profile of candidates sought by the company- Creating recruitment sheets with interview questions- Feedback for all candidates- Contact person for applicants in case of any questions or queries about the position

Warszawa, Woj. Mazowieckie, Polska

- Preparation of recruitment to the Committee - Conducting Group Excercises and Reviewe Boards - Recruitment sum up and feedbacks- Taking care of members development- Agenda preparation for a 3 day Local Committee Conference - Conducting workshops on personal development and the development of the organization- Data management

Warszawa, Woj. Mazowieckie, Polska

- Area planning and realization with Co-leaders- Team management - tasks delegation and tracking - Members development within the organization - team building activities and motivational systems- Finding candidates suitable for the project, by conducting interviews in English with candidates from all over the world- Communication and cooperation with Committees from other countries- Documents management- Providing help with Visa processes- Assuring volunteers preparation for the project in Poland- Volunteers accommodation management

Kirgistan

- Editing promotional materials about tradition, culture and history of Kirgistan- Writing articles about the country- Taking photos and editing them

Warszawa, Woj. Mazowieckie, Polska

- Database management- Creation of PowerPoint presentations- Collecting and editing content material about mentoring , coaching and talents within the organization- Texts translation from English into Polish language

Master'S Degree, Marketing

Marketing

- Erasmus Exchange at University of Osnabrück; October 2017 - March 2018

Bachelor'S Degree, Managment

Activities and Societies: AIESEC Uniwersytet Warszawski