Cecilia Ventura Email & Phone Number

Barcelona Y Alrededores

- Provide technical support to clients via email, phone, or chat, ensuring that customer issues are resolved in a timely and satisfactory manner.- Follow up with clients and ensure all issues are properly handled.- Utilize Jira Service Management and Jira software to manage tickets and track customer issues.- Work closely with my colleagues in the support team to provide escalation support for complex technical issues. - Collaborate with cross-functional teams to identify and troubleshoot technical issues.- Troubleshoot issues using Postman and develop if needed custom coded solutions (mainly Python) to fix customers issues.- Assist customers in integrating to our system using both REST API and our own platform.- Develop and maintain technical documentation and training materials for internal and external use.- Ensured strict LOPDGDD compliance practices.

Barcelona, Cataluña, España

Barcelona Y Alrededores, España

Client: American multinational technology company, leader in the consumer electronics market.- Provided technical support: phones, tablets, computers and smart watches. - Performed problem solving. - Issued budgets and performed proofs of coverage. - Handled Customer Relationship Management softwares (CRMs). - Maintained quality and productivity KPIs. - Ensured strict LOPDGDD compliance practices. - Liaised between company departments worldwide. - Accomplishments: Redefined internal corporate protocol for intra-company queries. Mentored and trained newcomers. Proactively supervised and assisted coworkers (Floor walking).

Madrid Y Alrededores, España

- Coordinated UAM’s attendance to International Education Opportunities Exhibition (AULA). - Mentored and advised students about UAM’s educational offerings and entry requirements. - Prepared and distributed promotional materials.

Madrid Y Alrededores, España

- Supported Law Faculty’s Student Guidance and Service Office. - Supported Student Vice-Dean tasks. - Informed about the latest legal news and events. - Informed about academic regulations, admission requirements and faculty services. - Acted as Community Manager (Facebook, Twitter, Email). - Organized Open Day tours for new students.

Madrid Y Alrededores, España

- Administrative-legal assistance (Civil, Criminal and Administrative law). - Issued legal appeals. - Assisted trials. - Researched jurisprudence. - Drafted legal agreements. - Wrote legal documents (witness citations, requisitions, etc.).

Data Protection And E-Commerce Specialization, 8,1

Asignaturas: • Diseño y arquitectura de Sistemas de Información • Introducción al marco legal de la protección de datos • Requisitos.

Grado En Derecho, Law

Trabajo de Fin de Grado: Nacionalidad de la persona vs Soberanía estatal: especial referencia al caso dominico-haitiano. Nota: 9,0.