Cecilia Yeboah, M.A. Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

• Consulted with clients to build effective search strategies for desired jobs.
• Designed strategies to develop and expand sales of services to customers which resulted in a 10% increase in resume consultations.
• Applied strong writing, editing and proofreading abilities to each assignment to produce best possible resume/cover letter content.
• Developed career and education plans based on individual needs.
• Maintained knowledge of market and diverse career opportunities.

Oversee over 100 business accounts and diligently work to meet and exceed performance goals.Drove customer escalations to resolution by engaging directly with clients. Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.Delivered fast, friendly and knowledgeable.

Greensboro/Winston-Salem, North Carolina Area

• Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
• Gave top-notch service to everyone in order to provide ample sales opportunities.
• Stayed up to date on all company products and services to support sales objectives.
• Used strong negotiation and persuasion skills to sell advertising products and services.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered high level of service and support to each customer, paving way for future business opportunities

Greensboro/Winston-Salem, North Carolina Area

• Collected customer feedback and made process changes to exceed customer satisfaction
• Ran reports and supplied data to fulfill customer report requirements
• Provided accurate and appropriate information in response to customer inquiries.
• Informed customers about all product lines and services offered by the company.
• Communicated information to customers about product quality, value and style.

Greensboro/Winston-Salem, North Carolina Area

• Created original content for blog posts for Facebook, Instagram, Snapchat and Twitter and website articles.
• Assisted with the planning and execution of private, company and client events.
• Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
• Produced engaging online marketing campaigns including college social media challenges.
• Monitoring inquires and mentions on all social media platforms (Twitter, Facebook, Snapchat, Instagram)
• Developed and implemented strategic, social media marketing plans.

Greensboro/Winston-Salem, North Carolina Area

• Maintained up-to-date records at all times.
• Formulated and enforced Service Center policies, procedures and quality assurance.
• Raised awareness and attracted donors through marketing campaigns.
• Collected and entered statistical data into databases.

Greensboro/Winston-Salem, North Carolina Area

• Wrote original content for the official company and community blog Edited drops and provided media information.
• Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
• Wrote press releases and media advisories.
• Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns

Bachelor Of Arts - Ba, Communication And Media Studies

Master Of Arts - Ma, Communication