Cecil Jose Email & Phone Number

Rotherham, Gb

Doncaster, England, United Kingdom

Job Description* Power Apps* Power FX* Power Automation* Power BI* Sharepoint* Soti* Intune* ArborXR* PRTG* IT hardware Inventory managing* IT procurement managing* Assisting IT Service Delivery Manager* Managing IT Service Desk (Service Now)* IT Procurement

Sheffield, England, United Kingdom

Job Responsibilities * Order Preparation - I am primarily responsible for preparing orders for our own products, such as the Donation and Discovery stations. Installing our own and dependent software into the POS machine to fulfill orders. Other responsibilities include creating API keys for the relevant organization and customizing the product to meet client needs.* Support (Service Desk)-Providing clients with remote support to resolve problems and service requests by phone and email. Changes to the product design settings are managed remotely using GenKiosk (our own dashboard) and config file changes (JSON format).* System testing and dashboard Maintenance - I perform testing on the software we provide, and I developed and maintain a dashboard for our Operations department to track order status using ClickUp. also integrated ClickUp with Hubspot, to automatically import order details into our system.Additional* Microsoft 365 admin* Azure Active Directory* 2nd line support* Customer support* Software customization* API Key creation* HTML design* Genkiosk* Microsoft Power automation* Trello including Automation* JSON* Send Grid Management* Hubspot including Automation* Stock Management* Procurement* Contributing Business Ideas & the developments* Coordinating with the developer team* Software testing

Dammam, Saudi Arabia

Job ResposibilitiesManage all Saudi Arabia's Eastern (30 stores) and Northern (27 stores) regions, as well as regional offices. Since the firm is entirely dependent on systems, including sales, stocks, stock transfers, stock lookups, and so on, I must ensure that systems are up without any downtime to ensure seamless sales activity. Other duties include but are not limited to: Setting up systems from the scratch for new stores, as well as peripheral devices, network configuration. Installation and configuration of large LED screens for advertisements and promotions, as well as fingerprint devices for attendance enrollment, CCTV maintenance, and Digital textile printing machine setup and maintenance for customized fabric printing.* Manage office computers & store POS* Forti client firewall.* VPN configuration* Installation & maintenance of fingerprint enroll device.* Maintenance of CCTV Systems & camera (including thermal camera)* Manage the service desk ticketing system & monthly report analysis.* Worked client support via a ticketing system* Installation & maintenance of Big LED Screens (promotion adds)* Installation & maintenance of network printer.* Installation & maintenance of Label printers & invoice printers.* Antivirus console panel management* Installation & maintenance of Microsoft Dynamics* Email configurations* Client support remotely* IP telephone installation & configuration* SQL queries, Database (creation & recovery)* Implementing new DLL’s in the POS system.* Network planning for new stores.* Server & POS backups* Ensured zero downtime for server, store systems, CCTV system, Attendance device.* Maintaining the IT asset reports* IT procurement

Jeddah, Saudi Arabia

My job location was in King Abdullah's (ex-King of Saudi Arabia) and King Salam's palace (King of Saudi Arabia). The Royal family and their officers were our clients. I used to work in the Royal Family's office and villas. From there, I learned how to deliver the finest service possible while maintaining good etiquette. I want to be prepared for any type of complaint, from the most minor to the most serious. I need to address/explain the problem as soon as possible, without any data loss and with as little delay as possible.In-office I manage• Windows server 2012 for User creation, permission etc.• Firewall• Network planning• Network printer setup• Maintenance of centralized sound systems• Installation & maintenance of TV (Satellite) head station• Worked on ticketing system for client support

Turbhe, Navi Mumbai, Maharashtra, India

• Maintenance of windows server• Network planning• IT procurement.• VPN configuration• Firewall Installation and maintenance

Thrissur, Kerala, India

Bachelor’S Degree, Bachelor In Computer Application

Associate’S Degree, Computer Hardware And Network Engineering

High School