Cecily Howard Email & Phone Number

Las Vegas, Nevada, United States

Role and Title ChangeIn previous role, was leading a team of Inside Sales representatives working national leads.In current role, Sales Manager for Pacific, Southwest, & Midwest. Leading a team of 25-30 Aesthetic Advisor I and Aesthetic Advisor II working leads within our region.

- Lead a team of 10-40 inside sales representatives- Provide call center support as a Manager on Duty to answer questions regarding protocols, customer concerns, best practices, and troubleshooting IT issues regarding SalesForce, Five9, and Outlook- Collaborate with colleagues and senior management to come up with sales strategies to meet/exceed sales revenue- Everyday assess and analyze each representative’s individual Metrics and Target goals through PowerBi- Effective coaching of behaviors to improve on Quality Assurance scores through One-on-One trainings and group trainings. - Used WorkForce Management as a tool to assess, analyze, and coach on employee productivity- Create Product Knowledge notebooks in OneNote to use as a support tool- Use PowerPoint to create slides for group trainings and team huddles- Help the team organize Outlook and create folders and set rules to help organize and manage their emails- Create monthly success plans with the reps to motivate and improve on individual metric and target goals by setting clear commitments, expectations, and follow up to track progress

- Utilize SalesForce to manage my book of business for follow up- Receive new leads through Omni Channel and call within the first 5 minutes- Building a book of business by following up with leads that have previously inquired about services- Excelling in a performance and metric based environment. Exceeding company’s goals of 150 calls, 75 texts, and 350 emails.- Exceed expected goals for monthly Quality Assurance and Target goals for number of scheduled Appointments, Shows, and Buys

Las Vegas, Nevada, United States

- Assist the store leadership with opening and closing the store- Be a positive leadership presence on the sales floor- Train the associates on the features and benefits of products- Receive shipment and monitor inventory levels

Las Vegas, Nevada

I started working at Ulta Beauty as an aesthetician in Nov 2012 in California and relocated to Las Vegas in 2013. Since working in Las Vegas, I’ve held a sales lead position from 2014-2016 and was promoted to Retail Sales Manager in Jan. 2016.Along with the General Manager, help create individual development plans (IDP) for the team to encourage growth and help identify their strengths and areas of improvement. Did follow ups with the team on days 30, 60, and 90 to ensure the associate is following their IDP and adjust goals if needed.Retail Sales Manager- Lead the cash wrap team and set credit card and loyalty goals- Train each department on new products in mass retail products- Focus on the “mass” retail in the store, which accounted for 30% of the total sales- Focus on scheduling the staff for the needs of the businessOperations Manager- Oversee and trained a Merchandise Sales Coordinator and their team of 10-15 associates- Our duties included shipment, planograms, RTVs, RTDCs, inventory management, and department reflows

Las Vegas, Nevada

Las Vegas, Nevada Area

Colma, California

- Perform 20, 60, and 90 minute Dermalogica Facials and Microdermabrasion- Up sell service add ons to clients- Provide clients with knowledge on how to use products during consultation- Event makeup, including weddings and proms- Register trained- Assist with opening new store- Attended Dermalogica product knowledge and practical training

San Francisco, Ca

- Perform 30, 50, and 90 minute facials and body waxing- Provide staff training; including product knowledge, spa procedures, sales tasks, and register- Open/Close store procedures, including preparing deposit, and establishing individual and store sales goals- Plan/Schedule Events

Pre Nursing, Registered Nursing/Registered Nurse

Esthetics

Education record