• Managing and supporting a team of help desk technicians.• Monitoring team performance and developing feedback reports for management.• Communicating with clients and providing in-person and phone support, if required.Troubleshooting and resolving technical issues.• Managing escalations and ensuring any issues are resolved in a timely manner.• Making recommendations to improve operational efficiency.• Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.• Serve as IT hardware asset management subject matter expert.• Optimize usage and cost of IT hardware deployments.• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.• Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management• Perform research on industry best practice and incorporate it with organizational practices

• Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.• Serve as IT hardware asset management subject matter expert.• Optimize usage and cost of IT hardware deployments.• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.• Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management• Perform research on industry best practice and incorporate it with organizational practices

• Managing and supporting a team of help desk technicians.• Mentoring your team, providing training, and conducting performance evaluations.• Monitoring team performance and developing feedback reports for management.• Communicating with clients and providing in-person and phone support, if required.Troubleshooting and resolving technical issues.• Managing escalations and ensuring any issues are resolved in a timely manner.• Making recommendations to improve operational efficiency.

• Manage staff through scheduling, training, and coaching.• Diagnose problems, replace or repair parts, test and make adjustments• Review service request, prioritize and make adjustments as necessary• Use a variety of tools to make the necessary repairsImmediately report faulty testing equipment• Resolve product or service problems by determining the root cause of the problem and providing the best solution• Perform most repairs on cellular phones, tablets and computers• Responsible for inventory control and purchasing

• Provided IT assistance to staff for 12 retail stores• Trained end-users on hardware functionality and software programs.• Resolved technical errors in a timely manner.• Monitored hardware, software, and system performance metrics.• Updated computer software. as well as upgraded hardware and systems.• Maintained databases and ensuring system security.• Documented processes and performed diagnostic tests.• Responsible for keeping track of technological advancements and trends in IT support.

•Managed daily activities of employees to improve sales performance.• Supervised employees in various duties such as cooking, serving, packaging, and operating counters.• Managed product storage, maintenance and rotation activities to avoid any damages or spoilages.• Assisted in preparation of inventory and sales budgets.• Analyzed profit and loss statements and recommended improvements to meet department goals.• Scheduled and assigned work for associates on daily basis.• Assisted in interviewing, hiring and training associates.• Provided training to staff on company policies and sales guidelines.• Respond to queries and complaints from both customer and employee.• Ensured employees follow company policies and store rules.•Coordinated with employees to operate the Deli store to achieve sales goals.•Developed sales promotion programs to attract more customers.• Ensured that products are properly labeled with prices and dates.• Monitored and maintained stock inventory levels to avoid over and under stock problems.