Regional It Manager
CurrentUsed PowerShell and PowerShell Studio to develop several GUI tools for automating the management users, account creation in Active Directory, Microsoft Azure and Microsoft 365 services, and Azure Multi Factor Authentication deployment and management.Developed a standard Operating System Deployment (OSD) process for endpoints using SCCM/MECMCreated, deployed, and managed software packages using SCCM/MECMDeveloped, planned, and carried out the implementation of Windows 10 for 250 endpoints in 13 locations across North America. Configured patching processes in SCCM/MECM to ensure Windows 10 endpoints were current on security and quality patches.Deployed SCCM/MECM infrastructure for 250 clients in North America and 350 clients in Asia. Provided technical guidance on implementation of SCCM/MECM for 150 clients in North Europe.Developed a web page to improve the process used for access and change requests.Created reports with SQL Server Reporting Services (SSRS)Assist clients with a variety of hardware and software problems.Evaluate new software tools and technology to be used to manage and protect the enterprise environment. Logs and tracks requests for assistance in the incident management system.Provide support on a 24x7 on-call rotation to maintain business continuity and provide business recovery activities as required.Monitor and manage patching for Windows Servers.