• Utilized insights from financial institution clients to develop solutions from both user and businessperspectives.• Created user stories, PRDs, and acceptance criteria, ensuring clear specifications for stakeholders and alignment with business requirements.• Collaborated with clients and internal teams to gather and analyze requirements, delivering feasible solutions that enhanced user satisfaction.• Improved UI/UX by collaborating with stakeholders and innovating effective… Show more • Utilized insights from financial institution clients to develop solutions from both user and businessperspectives.• Created user stories, PRDs, and acceptance criteria, ensuring clear specifications for stakeholders and alignment with business requirements.• Collaborated with clients and internal teams to gather and analyze requirements, delivering feasible solutions that enhanced user satisfaction.• Improved UI/UX by collaborating with stakeholders and innovating effective alternatives based on client feedback.• Responsible for CTBC core bank system Show less

• Supported product development and enhancement for clients, focusing on improving customer experience metrics across various payment schemes (MasterCard, JCB, Amex, Discover, EMVCo). Provided technical consultation to 10+ clients for product certification, ensuring accurate delivery of results to stakeholders.• Contributed to the first cloud-based testing tool for terminals, ensuring end-to-end product delivery and proficiently diagnosing and resolving technical issues.• Coordinated… Show more • Supported product development and enhancement for clients, focusing on improving customer experience metrics across various payment schemes (MasterCard, JCB, Amex, Discover, EMVCo). Provided technical consultation to 10+ clients for product certification, ensuring accurate delivery of results to stakeholders.• Contributed to the first cloud-based testing tool for terminals, ensuring end-to-end product delivery and proficiently diagnosing and resolving technical issues.• Coordinated 20+ projects, managing budgets and schedules to meet customer requirements. Possess strong troubleshooting skills, technical analysis abilities, and proficiency in customer consulting.• Mentored 3+ junior engineers and collaborated effectively with cross-functional teams, including R&D, Customer Support, Sales, and Quality. Show less

• Leveraged domain expertise to develop an innovative cloud-based testing tool, deployed for internal and client use.• Orchestrated 30+ projects within the card product domain, showcasing strong interpersonal skills. Expertly managed concurrent projects and payments, demonstrating adept multitasking abilities.• Identified and communicated technical issues and root causes to R&D, facilitating prompt resolution. Collaborated effectively with cross-functional teams to troubleshoot… Show more • Leveraged domain expertise to develop an innovative cloud-based testing tool, deployed for internal and client use.• Orchestrated 30+ projects within the card product domain, showcasing strong interpersonal skills. Expertly managed concurrent projects and payments, demonstrating adept multitasking abilities.• Identified and communicated technical issues and root causes to R&D, facilitating prompt resolution. Collaborated effectively with cross-functional teams to troubleshoot challenges and support colleagues in resolving issues.• Earned trust and responsibilities, leading to the management of key accounts. Cultivated enduring client relationships with industry giants like Garmin, Google, JCB, NXP, and Thales.• Developed certification report templates for various payment schemes, ensuring technical documentation review. Show less

• Led the successful implementation of new Gaming and Latitude Laptops, managing cross-functional teams (Engineering, Manufacturing) to ensure on-time delivery and meet client expectations.• Controlled schedule, maintaining communication to mitigate risks and guarantee smooth mass production. Managed bill of materials (BOM) structure with buyers and engineers to optimize material availability and cost.• Developed new product schedules with expertise in prototype planning and material… Show more • Led the successful implementation of new Gaming and Latitude Laptops, managing cross-functional teams (Engineering, Manufacturing) to ensure on-time delivery and meet client expectations.• Controlled schedule, maintaining communication to mitigate risks and guarantee smooth mass production. Managed bill of materials (BOM) structure with buyers and engineers to optimize material availability and cost.• Developed new product schedules with expertise in prototype planning and material control. Monitored build readiness and shipping status, proactively resolving potential roadblocks to maintain production flow.• Served as the central point of communication, leveraging strong negotiation and communication skills to integrate resources and achieve on-time product launches without compromising quality.• Led a core project team of 20 team leaders from various disciplines (EE, ME, MFG, PPM, SW, IE, LGC, JQE, SQE) throughout product launch. Show less