Cédric Gillin Email & Phone Number

Rotterdam, South Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Build and maintain relationships with a portfolio of up to 30 clients (Indies to Conglomerates). Our clients range from gaming endemic companies such as Disney and Ubisoft, to tech giants like Google and Amazon, and.
• Engage with key stakeholders and own each step of the client lifecycle, including Onboarding, and QBRs (Kick-Off, Trainings/Refresher, Impact Review, Mid-Year Review… Show more
• Engage with key stakeholders and own each step of the client lifecycle, including Onboarding, and QBRs (Kick-Off, Trainings/Refresher, Impact Review, Mid-Year Review, Renewal Planning)
• Share my clients' feedback as well as my own, to Product Development and Marketing Teams, on product features (need for new metrics, new features, sales material, etc.)
• Travel for conferences and events to meet with clients: Gamescom - Germany, Horizon(s) - Franceo Submitted ideas for improvement and led projects such as:
• Data Feedback Program (Improving our data accuracy): I identified blockers and created a new process so the CSM team would systematically include our Data Feedback Program in their negotiations during renewals or.

The Hague, South Holland, Netherlands

• Managed key manufacturers and vendors relationships (over 1M€ turnover per marketplace), helping shape a growth strategy built around 4 Pillars: Products Availability, Operational Excellence (Products Delivery and.
• Partnered with internal stakeholders to optimize vendor's range of products on Amazon EMEA marketplaces, and marketing campaigns effectiveness
• Ran data analysis, identified business trends and… Show more
• Ran data analysis, identified business trends and unexpected business performances, to provide business advice and share action plans via weekly calls, MBRs, and QBRs, to improve vendor KPIs Show less

Barcelona, Catalonia, Spain

• Drove audits on every type of interaction involving both Sellers and Amazon, to identify process defects, coaching opportunities and increase Seller Satisfactiono Projects: I suggested and led multiple projects.
• Created a weekly tracker fed with raw audit results and escalations that allowed auditors to quickly identify recurrent… Show more
• Created a weekly tracker fed with raw audit results and escalations that allowed auditors to quickly identify recurrent mistakes and discuss misalignments. As a result, team audit accuracy metric increased from 96% to.

Barcelona, Catalonia, Spain

• Assisted and advised Selling Partners with VAT and EORI registration process, to become VAT compliant across EU/UK countries
• Supported Selling Partners with EU/UK VAT filing processo Example of projects I handled:
• I built the new training material and provided 2 weeks training for two classes of 10 attendants

Barcelona Area, Spain

• Prospected for new business opportunities with Restaurants: Identified, qualified, and closed sales opportunities
• After qualification, ensured that client would understand how joining our network and using our TheForkManager software, would be mutually beneficial

Montreal, Canada Area

• Consistent top 10% sales performer nationwide
• Used analytical and negotiation skills to increase client satisfaction, retention rate, and attachment rate (upsells)
• Cloud Based Solutions Expert: Rogers Business App Market including Office 365 and Google G Suite>>As part of the Leadership Development Program:
• Delivered daily 1-1 coaching, regularly conducted team meetings and provided Sales/Floor Support (includes adherence/ACW/AHT monitoring, sales reporting… Show more
• Delivered daily 1-1 coaching, regularly conducted team meetings and provided Sales/Floor Support (includes adherence/ACW/AHT monitoring, sales reporting, escalations handling)
• Implementation of national projects: I provided mentorship, coaching, and training to new hires and more tenured employees, following the new national guidelines/processes

Région De Perth, Australie

• Conducted sales calls with already existing and new businesses
• Reached team and individual target on monthly basis
• Ensured customer satisfaction by forwarding NPS surveys at the end of each sale

Sydney, Australia

• Start-Up environment - Worked closely with management on improving procedures and implementing new ones
• Outbound call to customers that started an online loan application form, to ensure they'd complete it
• Ensured CRM was always updated

County Cork, Ireland

• Received calls from travel agents and luxury/high end clientele, booked and managed reservations, provided information requested by the caller
• Used effective sales techniques and checked for alternate properties in order to obtain the highest room revenue, sales conversion rate and customer satisfaction rate possible
• Maintained good conversation control during each call to effectively manage difficult or irritated customers in a diplomatic manner

Toulouse Area, France

• Offered face to face advice to customers, mostly on computers, software products, mobiles, tablets, clouds and Internet plans. Ensured every customer receives exceptional levels of service
• Contributed to the overall performance of the store by driving sales at every opportunity. Maximized store revenue by suggesting upgrades, insurances and add-ons to customers
• Managed cash and payment systems in accordance with company procedures and polices

Toulouse Area, France

• Offered subscription plans, insurances and device warranties
• Used effective sales techniques to meet daily, weekly, monthly sales and quality targets
• Maintained strong knowledge of all company products, accessories, promotions and service features
• Provided an efficient, courteous customer service and assistance in all aspects of product offerings and services
• Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager