Provide financial guidance to customers to help them achieve short-term and long-term goals by advising them on best practices utilizing deposit, credit, and retirement products and services that the bank provides.Responsible for actively driving daily sales by exploring uncovered opportunities in order to reach quarterly banking center goals; while still educating customers of the bank products that are provided and how they can help their financial lives. Participate in morning sales meetings with the banking center staff where reports from previous weeks and future projections are analyzed to establish successful strategies for the future.Use outbound calling practices as a tool to establish a connection with new customers and inform current customers of financial opportunities that have been presented to them and are not currently being utilized.Accurately maintain the customer’s banking accounts at their request, while ensuring that all information and identification that is entered meets the company and federal regulations.Ensure customers always have a pleasant experience and that all their needs are met when they have left the banking center by providing exemplary customer service.

Managed all of the purchase orders for completed services and submitted them to the accounting department of BMW to collect payment on BMW/Mini/Rolls Royce.Managed all payroll requirements. Oversaw and submitted all employee hours and set pay rates for new incoming employees.Coordinated the pickup and drop locations of all vehicles in need of detailing for both dealership and company customers. Directed the operation process of all vehicles, from corresponding with the service departments and ensuring they were brought to the detail department and returning them to the designated areas. Oversaw the completion of courtesy washes offered to Mini and Rolls Royce customers. Ensured vehicles are safely transported to and from the shop location. Only designated company employee entrusted to do any transporting of the Rolls Royce vehicles, either through sales or service.Designated liaison for all customer services. Negotiated prices for the services provided. Checked vehicles to ensure the services met all company and customer standards. Managed the collection of payments for these services. Routinely handled customer inquiries regarding the process of the services as well as generating future business with customers and wholesalers.

During first 3 months of employment, I was asked to transfer from my first branch in Chantilly office to the Dulles Airport location. This is typically reserved for trainees with at least 6 or more months of experience, and strong sales and customer service skills.Top 5 sales performer within the region and maintained exemplary customer service scores while working at the airport. Completed the 12-month training program in 8 months.Upon completion of the training program, I was promoted to my first Assistant Branch Manager role within the following 3 weeks.Grew my first branches inventory by more than 30% within first 3 months, increasing profitability and inventory utilization.After the first 3 month of running my first branch, I was once again asked to return to the airport location as an Assistant Branch Manager.