Cedric Vallieu Email & Phone Number

• Work independently with customers to onboard and educate them on Signifyd's platform post-implementation and build great customer relationships.
• Develop deep technical understanding of Signifyd's plugins and APIs to assist with implementation and provide best practices, troubleshooting to customers after go-live.
• Drive customer success initiatives and effectively manage a book of business owning targets on adoption, renewals, retention and advocacy.
• Escalate unresolved customer issues to the appropriate cross-functional teams (Support, Billing, Claims, Chargebacks, Implementations, Client Services, Engineering)
• Conduct data analysis using Salesforce/Looker/Excel and understand customer insights to proactively manage customer retention and expansion
• Create customer-facing as well as internal presentations independently

• Spearhead DevHub's Customer Support team to deliver outstanding service
• Ensures compliance with service level agreements for DevHub's OEM and VAR partners
• Troubleshoots technical issues and ensures the seamless operation of DevHub's technologies for enterprise clients
• Expertly inspects HTML, CSS, JS, and internal systems to resolve support tickets via Zendesk
• Monitors application performance using Datadog and Sentry.io for successful software deployments
• Proficiently works with relational databases and compiles data reports for clients using Sequel

• Identify potential clients goals to advise GTM strategy for projects and coordinate with onboarding team for Discovery and Mockups
• Manage Research/Data/Copywriting/SDR/Growth team towards sales and marketing initiatives.
• Manage Paid Ads campaign
• Procurement and setup of Marketing Automation Software
• Provide customer feedback loop based on clients and prospect input and evaluation to help improve and innovate core product and platform
• Work directly with the CEO to create a SaaS repeatable sales model

Greater Seattle Area

• Coordinate Live Stream broadcasts on YouTube
• Manage a CMS
• Full Cycle Sales
• Create and sync relevant content across Twitter, Instagram, LinkedIn, Facebook
• Pre/ Post Video Editing w/ Adobe Premiere
• Assist production and customer success teams cross fuctionally with Q.A. of deployed web experiences of enterprise clients

Greater Seattle Area

• Assist one of the owners with information gathering, research construction subcontractors, resourcing materials for projects, project estimating walk-throughs with the owner, generate proposals based on information.
• Reconciled weekly employee time cards and manage workforce confidential project information for billing and human resources.
• Entered material and subcontractor cost into project expense tracking software.
• Loaded cash receipts into project online folders for over one hundred active daily projects.
• Source and recruit candidates for employment based on manpower requirements for active projects.

Greater Seattle Area

• Politely assisted customers via telephone entering service calls thru OMD and MWA-I to technicians.
• Processed payments and related paperwork daily assisting accounts payable/receivable for invoicing.
• Managed customer calls effectively and efficiently averaging 80 calls answered per day while multitasking data entry.
• Communicate with customers or supervising personnel to address questions, problems, or requests for service.
• Problem solved with intermittent dealers and OEMs to satisfy mutual accounts.
• Delegate branches of technicians call loads by territory and customer needs to lower response times.

Greater Seattle Area

• Received and processed cash and credit payments for in-store purchases.
• Opened and closed the store, including counting cash, opening and closing registers.
• Shared product knowledge with customers while making personal recommendations.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients.
• Participated in various incentive programs and contests designed to support achievement of production goals.

Kirkland, Washington, United States

• Resourcing of candidates and appropriately advertising for and recruiting place-able staff.
• Updating databases with confidential and relevant information.
• Maintaining suitable and sufficient office stationary levels.
• Following standardized company procedures relating to all aspects of Office performance.
• Answering incoming calls in a professional manner.

Kirkland, Washington, United States

• Presentation of product to qualified leads generated by sales team
• Negotiate pricing and terms of financing to close deal with customer
• Write up Washington retail installation contracts.
• Develop constructive and cooperative working relationships with others.
• Track, manage, and give guidance to sales team towards completion of daily quota.
• Assist sales team in demos and write up Washington retail installation contracts.

Bachelor Of Science - Bs Equivalent, Computer Software Engineering

High School Diploma