Cedric Thomas Email and Phone Number

• Monitor customer account details for non- payments, delayed payments and other irregularities.• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable.• Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department

• Managed and supervised Collection staff of 25-35 employees.• Ensure compliance with federal and state regulations and internal policies and procedures. • Responsible for meeting monthly goals of $900,000 to 1.3M• Reviewed and analyzed employee performance statistics on a daily basis, and if necessary took corrective action. • Monitored employees to ensure standards and policies are being met. • Provide feedback and recommendations for improvements of strategy and effectiveness.• Completed and conducted monthly and annual employee evaluations and manage disciplinary process as necessary.• Recruited, coached and develop new and existing employees to improve performance.• Developed training materials and coordinated team meetings for staff members.