Cedric Walker Email & Phone Number

Grapevine, Texas, United States

● Effectively communicated between state representatives anddepartments within the company for tax documents and filling.● Analyzed and updated all necessary changes to Salesforce software● Processed customer service requests via phone support and emailsupport● Customized CRM using the most up-to-date tools (i.e., workflows,triggers)● Noted customer correspondence in CRM to track requests, problemsand solutions.● Properly diagnosed customer needs and proactively educated themabout the features and benefits of company products and services

Irving, Texas, United States

● Performed administrative tasks and assisted in executing businesssolutions● Successfully entered data into company database and validated theaccuracy of valuable company information● Used and analyzed data from automated information aggregators toupdate the database● Generated data reports, enter company findings into the databaseand perform backups● Supported data entry across departments as requested, switchingpromptly to new projects.

San Antonio, Texas, United States

● Assisted staff with resolving complex customer issues and implementingtargeted solutions.● Cross trained in multiple departments to process customer servicerequests via phone support, email support or live chat when needed.● Documented customer correspondence in CRM to track requests,problems and solutions.● Properly diagnosed customer needs and proactively educated themabout the features and benefits of company products and services● Guided customers through troubleshooting, navigating the companywebsite/mobile app or using the products or service using digital tools● Assisted customers by providing confirmations, answering questions andoffering general information.

High School Diploma

Activities and Societies: Basketball, football

Business Administration And Management, General