Cedric Smith Email & Phone Number

Greater Atlanta Area

I was hired to fill the organization's need for a generalist in Information Technology. The daily duties of this position includes but is not limited to; Desktop Support (Troubleshooting and resolution of any desktop related issues), Network Administration, Software Development and Database Administration, Software Deployment and Upgrades, Active Directory Management, Project Management, Equipment Purchasing and Tracking, etc.Filtrationgroup is a global organization consisting of various companies. I serve as an IT professional for several companies within the Filtrationgroup portfilio.

I was hired to serve as the first point of contact for any LMS related questions, concerns or support. In this role, all employees of ICMC and the Cancer Treatment Centers of America depended on me to be the subject matter expert as well as tech-support for the LMS. I am also responsible for training all other admins on LMS functions, and creating how-to guides and user manuals that function as reference guides for users and administrators.Key Contributions: • Created the policies that govern the LMS. These policies served as rules and guidelines for anyone interacting with the LMS.• Key role in the selection and implementation of a new LMS for the Organization. This process included the Demo of several Learning Management Systems from various vendors, as well as the implementation and testing once a LMS was chosen. I was also a member of the team that performed the data/records migration process from the previous Learning Management System.

I managed the day to day operations of the IT Service Desk, which handled all technology related issues within the Virgin Islands Government. I was the team leader, and was tasked with ensuring that all goals were met by the entire team. I was responsible for making purchase recommendations for new technology and equipment based on client needs and the Department’s budget. I was also responsible for staffing the helpdesk, which included serving as the hiring manager, screening employees and making salary recommendations. I also supervised ten (10) IT technicians ensuring that all service calls/tickets were resolved. I was responsible for troubleshooting and solving network connectivity issues for both WAN and LAN. I also served as an analyst for new network design and implementation, along with handling the configuration and maintenance of servers and routers. I have extensive TCP/IT experience, IP Routing protocol, subnet mask, and OSI Model knowledge, along with Cisco command line experience.Key Contributions:• Assigned Departments to each technician which increased their accountability to open tickets, and increased their efficiency. With Departments assigned to the technicians, the clients knew who their point of contact was, and management could easily follow-up on escalated issues.• Instrumental in the design and implementation of an inter-island wireless network in the Virgin Islands. This network is the largest wireless network in the Caribbean that stretches across 5 islands. This network connected crucial departments, and reduced the need for commute for hundreds of Government Employees.

Virgin Islands

I was hired to install, maintain and support PCs, servers, printers and other hardware. I was also responsible for software installations and upgrades for over 2000 users. I actively trained new technicians on company policies, system functionality and job duties. I also acted as a research analyst for new technologies, and served as the project manager for the implementation of approved software.Key Contributions:• I implemented a ticketing system for the distribution of work logs. Prior to my hire, the Department consisted of only 2 technicians, so the flow of work was very contained. As the Government and the Department grew, jobs would be neglected causing irate customers. I worked with a programming team to design and implement a ticketing system that distributed jobs evenly to all technicians and created an environment of accountability.• I was selected as the technician to accommodate the high ranking officials of the Government of the Virgin Islands, which include the Governor. Because of my exceptional communication skills, customer service values and refined mannerism, I was trusted to represent the Department and take of Technical issues for dignitaries and high ranking officials.

Buccaneer Mall, St. Thomas Vi

In this role, I was responsible for the day to day operations of the store, and was held accountable for the store's performance as it related to profit margin and growth of the customer base.Managed a team of employees that increased exceeded sales profit for each month of the previous year.Conducted on the job training in customer service and best practices though shadowing.Managed all inventory and re-stockingRefined the return process and procedures for the Virgin Island stores.Balanced finances at the end of business each day.Scheduled and managed employee hours and timesheets.