Cédric Bécue Email & Phone Number

Waters European Headquarter, Guyancourt (78), France

o Based on strategic priorities, and high-level guidance from Commercial Excellence leadership, lead tiger teams in collecting business requiremento Apply expert knowledge and challenges the status quo by providing innovative vision and recommended strategies to simplify and optimize complex business processes within Waters’ Service functionso Propose future state recommendations to better align with industry leading and Salesforce best-in-class practiceso Provide subject matter expertise around the usage of Salesforce and how it aligns with business processes to the broader Customer Platform teamo Ensure that business process best practices are followed throughout Waters Customer Platform projects and enhancementso Partner with Salesforce Product Owner and business stakeholders to establish business priorities roadmap and technology capabilities roadmap that is connected to business prioritieso Collaborate with vendors, including Salesforce and systems integrators in identifying optimal solutionso Drive actionable solutions and align the business & IT groups to execute on ideaso Work with the Platform Architecture board to develop Salesforce architectural direction, driving greater innovation across the business solutions

Waters Worldwide Headquarter, Milford Ma, Usa

o Responsible for the product vision, strategy and roadmap for Waters’ Salesforce.com implementation.o Providing strategic oversight by helping to facilitate the Waters Division organization in automating and streamlining their business needso Ensuring customer-centric thinking is the basis for all decision-making, considering user pain points and utilizing industry best practices to deliver a well-positioned producto Collaborating effectively across all geographies and stakeholders in order to gather requirements and ensuring they are aligned with the business strategieso Participating in Agile cadence such as Scrum standup meetings, backlog grooming sessions, reviews, testing and retrospective meetingso Writing user stories and translating business requirements to the development teamo Prioritizing backlog across multiple stakeholders, business functions and projectso Leading user acceptance testing activities and validating delivered work against acceptance criteria and agreed upon “definition of done”o Working with Global Service Transformation Leaders and Change Management team on stakeholder engagement activities

Waters Worldwide Headquarter, Milford Ma, Usa

Responsible for efficiently directing the communications between Waters’ Business Technology (BT) department and Waters Global Services. Served as the Global Manager and collaborates closely with the BT Director for Service Business Process and Systems in order to continue to improve Waters global infrastructure.Managed engagements that align business needs with BT resources to provide service solutions which support a global business that accounts for approximately $700 million in annual revenue. Directly managed a team of Business Systems analysts, responsible for all aspects involved with supporting the Waters Global Services' systems and a network of 1,500+ Field Service Engineers, Technical Support Specialists and Service Managers as well as Inside Service Sales professionals.Successfully led several projects from the project team formation phase through solution development and implementation, requiring close collaboration with senior managers and key end users, as well as internal and external technical experts.

Waters Worldwide Headquarter, Milford Ma, Usa

Led several projects implying close collaboration with senior managers, key end users, internal and external technical experts:o Consolidation and worldwide implementation of the Customer Interaction Tracking and the Field Service Reporting databases as part of the Operational Excellence and Complaint handling programs.o Coordination of various CIT/FSR releases with the objective of improving performance and user acceptance/ease of use.o Orchestrated the integration of the Thar SFC product line in SAP: takeover of 80 service contracts for a total value of about $1.1 million; import of over 7300 serial numbers.o Developed an automated process to create tactical service metrics as part of the Empower Driven Services program.

European Headquarter, Guyancourt, France

Responsible for ongoing support and improvement of the Service business applications, understanding user issues and designing a resolution path with either the business if process related or BT if system related. Involved in complete system testing, validation and data research for functionality changes and upgrades. Led several projects implying close collaboration with senior managers, key end users, internal and external technical experts.• SAP – Expert in the Customer Service module:o Contract management, deferred revenue reconciliation.o Equipment /serial number maintenance.o Quote tool for service plans - Project leader: - Easy user interface to identify renewal/new business, create/follow-up the quote and convert it into a contract if accepted by the customer. o Reporting: Production of tactical reports of the European Service Management.• Lotus Notes:o Front-end support and enhancement of the Field Service Reporting database - FSR - for all the European sales organizations - about 300 users.o Front-end support and enhancement of the Customer Interaction Tracking - CIT. Active involvement in the new version coming up in Q2 2009.• CRM:o Customer Interaction Center:- Active role in the implementation of the Call center functionality in France (2001), Germany, Switzerland, Belgium, the Netherlands, Italy and Spain across 2006-2007.- Identified the local needs and constraints, set-up the system accordingly, lead training sessions, front-end/follow-up support.- Integration with the Lotus Notes database Customer Interaction Tracking for all the service activities.o Sales:- Creation of end-user procedures, training for the 2004 roll-out.- 2009: Member of the CRM 7 project team.

Maitrise, Langues Étrangères Appliquées Au Commerce International

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Baccalauréat French-German