Paired and enrolled 30+ online courses for 300+ students.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to constant flow of customer requests for products, services, and company information.Recommended progression and courses to students and 100+ new leads weekly. Coordinated between parents, students and 40+ international instructors. Developed regular, seasonal and promotional events with sales team.

Served a community with a 28000+ population, resolved problems for residents.-provided consultation services regarding governmental programmes, e.g. Social Assistance Scheme, Pension and social welfare accessibility.-referred cases to appropriate governmental departments.Advised government officials on district policies.-prepared notes for the councillor to question government policies and effectiveness in council meetings.-made reports that raised concerns on local road networks and planning problems to the government, ideas also collected from different stakeholders. Coordinated and empowered stakeholders in specific local affairs.-assisted in the formation of a local street market organisation.-assisted the collection of market tenants' signatures, in order to demand a rental easing programme and a market renovation reform from the government. Organised community activities that facilitate local harmony and unity. -arranged vaccination activities that provide personalised care to older people. -arranged a Mid Autumn Festival gathering that fosters a cheerful atmosphere in the district, setting up a large moon model for residents to take photos with. Designed promotional posters and infographics that introduce new policy changes.Key achievements-Successfully urged the implementation of a market rental easing programme. -Have dealt with 100+ cases, have drafted about 30+ formal letters to advise the government and have made about 30+ promotional infographics.