Cedrick Jones Email & Phone Number

Plano, Texas, United States

• Deliver exemplary support for a Luxury product over email, chat, and phone resolving over 60 inbound inquiries weekly.
• Interact with + consumers daily delivering results to garner a CSAT rating of over 90% for 2+ years
• Provided management with feedback regarding employee performance and training needs to contribute to a 4.5/5 Company rating on Trustpilot
• Maintained records related to sales, returns, and inventory availability to prevent losses and report financial discrepancies

Plano, Texas, United States

• Mentored new hires through hands-on teaching and teamwork, resulting in stronger staff development and increased productivity by 40%.
• Worked with clients to determine specific needs and helped choose appropriate materials for functionality and style building rapport to develop customer loyalty
• Regularly exceeded daily sales, product add-on quotas, and credit goals by 10% which helped increase company profits

Carrollton, Texas, United States

• Partnered with claims adjusters to handle over 80 worker's compensation insurance claims monthly to fund claimants who were dealing with financial loss
• Filed state forms for all states in the SE region of the U.S meeting hard deadlines and communicated with WC divisions for each state via phone and email to eliminate discrepancies in reporting
• Provided assisting and opposing parties (attorneys/insurers) with legal documentation ahead of depositions to help determine claim outcomes.
• Communicated with and interviewed claimants daily to obtain vital information to be used in legal proceedings

Wylie, Texas, United States

• Cross-trained existing employees to maximize team performance.
• Provided management with feedback regarding employee performance and training needs for each new hire in the sales floor dept.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.