Cedrick François Iradukunda Manzi Email & Phone Number

Poland

Wrocław, Dolnośląskie, Poland

Poland

Some of the key functions i perform include:Requirements gathering: I work with clients and other stakeholders to understand the requirements for a software application, including its purpose, features, and functionality.Designing and building applications: I design and build the software applications, using programming languages, tools, and platforms.Testing and debugging applications: I also do the testing and debugging of applications to ensure they are functioning correctly and meeting requirements.Maintaining and updating applications: My daily role involves maintaining and updating existing applications, fixing any bugs, and adding new features as needed.Collaborating with teams: I often work with cross-functional teams, including designers, testers, project managers, and other stakeholders, to deliver high-quality software applications.Improving application performance: I am also responsible for ensuring that applications are performing optimally, and continuously improving performance and scalability.Ensuring security: I must ensure that the applications they develop are secure and meet security requirements, including protecting sensitive data, implementing authentication and authorization mechanisms, and preventing data breaches.

Miami, Florida, United States

Frankfurt, Hesse, Germany

I had different roles including:Providing technical assistance to users: This involved troubleshooting technical problems, answering questions, and helping users resolve issues with their computers, software, or other technology.Installing, configuring and maintaining computer systems: This includes setting up new computers, printers, and other hardware, as well as ensuring that software and hardware is updated and running smoothly.Monitoring and maintaining security: I was responsible for ensuring the security of an organization's computer systems and networks, including implementing security measures, monitoring for security threats, and responding to security incidents.Providing training and support to users: I often had to provide training to users on how to use new software, hardware, and other technology, and they may also provide ongoing support to help users resolve technical problems.Keeping up-to-date with new technology: I had a role of staying informed about new technology and developments in the field, in order to be able to provide the best possible support to users.Documenting processes and procedures: I was also responsible for documenting the processes and procedures they use to perform their work, in order to ensure that others can understand and follow these processes in the future.Escalating complex issues to higher-level IT staff: When users encounter complex technical problems that cannot be resolved by the me as an IT support Technician, I had to escalate the issue to higher-level IT staff for further assistance.

Kigali City, Rwanda

As a Help desk support specialist i was in charge of various roles such as:Responding to user inquiries: This involved answering questions, providing technical guidance, and helping users resolve technical issues.Troubleshooting technical problems: I was responsible for identifying and resolving technical issues with computer hardware, software, and other technology.Providing remote support: I was in charge of providing remote support to users, using remote access tools and other technology to resolve technical issues from a central location.Documenting issues and solutions: I was also responsible for documenting technical issues and the solutions i had been using to resolve those issues, in order to ensure that others can understand and follow the processes that i went through in the future.Reporting complex issues: When clients encountered complex technical issues that couldn't be solved by my department, I had to escalate the issue to higher-level IT staff for further help needed at the time.Providing training and support: I also used to provide training and support to users and new team members on how to use new software, hardware, and other technology.

Kigali City, Rwanda

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Computer Engineering

Bachelor Of Commerce - Bcom, International Business/Trade/Commerce, Level 1