Cedric Miller Email & Phone Number

Greater Atlanta Area

-Manages Special Order and Ecommerce Program via Commerce Hub-Generates Reports for Management via Self Service Reporting Tool-Use Pivot Tables, Formula functions and Lookup functions to effectively and efficiently complete tables and audits-Initiates new programs mandated by The Home Depot and trains key personnel on new programs-Assists with New Sku Setups, Sku to New Market setups and Sku maintenance via 531/560-Uses IDM and PLM for item management

Atlanta, Georgia

-Responsible for all product maintenance for all Pavestone products and skus via 531 and 560 (HD proprietary-Builds trucks based on weeks of supply and average weekly sales calculating weight per sku for weight regulations-Ad Hoc reporting via SSR (Self Serve Reporting) Tool-Weekly Top line Summaries and Reports to sales team and management -Custom Scorecard Reporting via Homedepotlink-Uses Excel (V and Hlookup, Concatenations, Pivot Tables, Formulas, etc) to update databases and build tables-Assists with Line review for Home Depot launch of new products -Oversees daily Commerce Hub (CHUB) national operations for both ecommerce and newly launched special order integration -Assists Sales team, District and Regional Managers as well as VP for daily information and updates as requested and works with Supply Chain Analysts, Special Order Analysts, Direct Fulfillment Merchant, Global Merchant, Digital Analysts etc at Home Depot-Updates Item Data Management, Catalog Management, Supplier Scorecard using items a Quicksheets to ensure accuracy of information-Assists with planograms and assignment via Merch Link as requested-Reviews and analyzes raw data by Sales Team and ensures pertinent information is implemented in ad hoc reports, for special assignments-Works closely with Transportation Team at Pavestone plants to ensure all dotcom inventory is set at mandatory minimums and if issues arise set up contingency plans for transfers of inventory across plant distribution channels.-Serves as a key point of contact for Home Depot, ensure all day to day issues or service request are resolved in a timely manner-Provides task and project status updates to associates and top level managers as requested and required.

Greater Atlanta Area

-Contractor for The Home Depot SSC for support on HomeDepotLink and other applications for vendors-Top performer in group with closing tickets and resolving vendor issues via email or over the phone-Utilized HomeDepotLink, STEP, StepStool, MerchLink, CMM with Store and DotCom items.-Specialist in group with UPC updates, Quicksheets, and references for Data Quality Standards-Interacted with Digital Content Coordinators to resolve issues with items or system related problems-Special Projects: Catalog Module Management Build for Wave 2 Rollout and HazMat bypass processes, Supplier Guardian, Catalog Management Module Specialist and Audit Team

-In bound call center resolving all dynamics customer issues with wireless devices and accounts -Resolved all customers issues with cell phones, account management, billing and self serve options-Ensured compliance was enforced with state, federal, and local policies and regulations-Used various tools (OPAL, ACSS, TOPS, ITTS, etc.) to obtain one call resolution-Helped customers with purchasing new devices and understanding plans and pro rations accounts-Assisted in the decrease in customer ‘churn’ by implementing options and advice to customers

Greater Atlanta Area

-Contacted current, non current and prospective customers to solicit upgrading service and products-Recommended products to customers, based on customer's specific needs and interests -Ensured compliance was enforced with state, federal, and local policies and regulations-Met with customers to demonstrate and explain features of products. -Investigated and resolved customer complaints -Established and maintained long-term quality relationships with customers to provide total satisfaction, and to generate referrals and repeat business-Communicated with customer to ascertain needs, advise on services, adjusted complaints, or negotiated contracts.Job Achievements:Greatly surpassed or met total number of customer sale quotas and goalsCertified Technician via Sprint Training Decreased the number of phones fixed through outsourcing by 40%

-Set departments according to plan-o-gram for The Home Depot (Dept 28, Seasonal & Home Garden) and project managed scheduled resets and refreshes-Used a corporate issued PDA device to file data, track and maintain work orders and ordered products and built end caps and vendor’s promotional POP (Point of Purchase) display-A liaison between The Home Depot staff and management and vendors, filed RTV claims (visually inspecting, invoicing and sending off damaged good for store credit)-Cross marketed and stocked product for product visibility and effective sales outcomes and also ordered products and materials through appropriate vendor channels-Trained staff and management on new products and procedures through vendors policies

Greater Atlanta Area

-Coordinated activities of project for Fox News DTV Program to ensure technical quality of and completion of program assignments.-Set up field analysis interviews and operated research equipment for measurement of digital television signals-Supervised and assigned duties to workers engaged in DTV Project in Greater Atlanta area -Maintained calendar of all appointments, cold called for scheduled appointments to meet quota for research optimization and emailed participating confirmations -Oversaw field technicians also processed computerized DTV evaluation data via IP remote address -Submitted and confirmed payroll for team and performed basic office for research purposes, created journals for tracking

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor; Finish, Technical Management/Network Communications

Honor Roll, Graduated Summa Cum Laude

Bachelor'S, Business Administration/Marketing

Activities and Societies: Kappa Alpha PsiOprah Show "Amazing Graduates and Teachers", BET Nightly News, Ebony Magazine, Worked with Apple.