Cedric Moore Email and Phone Number

Maintain, support, and optimize Enterprise routed network (LAN/WAN). Troubleshoot variety of network protocol and hardware failures. Determine inefficiencies and implement changes to correct and optimize data, video, wireless and voice networks. Take ownership of multiple projects from conception to completion by performing research to accomplish business objectives• Migrated outside firewall from Cisco 5540 to Cisco 5585 with no impact to customer• Designed and implemented IP-FLEX for SIP trunk to AT&T with high availability for call survivability• Designed and implemented migration plan for relocating data center services • Activated multiple: remote locations, B2B IPSEC VPN tunnels, switches, routers, firewalls• Maintained 600+ network devices, 40+ IPSEC VPN tunnels, 50+ remote sites and 5 mobile clinics• Migrated services (data, voice, wireless) from old hospital to a new 2.3 million square foot hospital campus• Designed and implement network requirements for Avamar backup solution

Provide customer support via phone, email, and remote access to customer networks. Troubleshoot customer networks to isolate disruption of services. Recreate customer problems and network setups in lab to develop work around and isolate to root cause. Perform equipment hardware and software upgrades. Generate and maintain tickets to reflect most current status of issues.

Provide cross-platform Tier II / Tier III support for all DISA managed equipment (ISP equivalent) in South-West Asia. Excellent at diagnosing complex network problems and inadequacies to their root cause while determining the proper resolution. Capable of minimizing network impact and overall outage duration. Optimize processes and procedures. Generate training plans, procedures, diagrams, reports and materials. Work in-depth with a variety of technologies to include: Cisco routers, Cisco Switches, Juniper routers, Asynchronous Transfer Mode (ATM), Sycamore Optical Digital Cross Connect (ODXC), encryption devices, timing and sync equipment, satellite communications equipment, and Promina to isolate and resolve complex issues while mitigating impact to the customer. In depth understanding and application of theories and protocols: electrical, Gigabit Ethernet, SDH, SONET, ATM. Able to deduce problems and optimize networks using understanding of TCP/IP, EIGRP, OSPF, IS-IS, and BGP. Considered by customers, peers, and management to be a subject matter expert in all functions of Problem Management.

Transport controller and primary technical trainer for SONET/SDH principles, NOC functions, and equipment operations. Performed monitoring and troubleshooting of DS3, STM-1, STM-4, and STM-16 trunks utilizing Electrical, SONET and SDH principles to identify faulty equipment or segments. Coordinated and conducted joint troubleshooting efforts of high order and low order services (internet protocol (IP)), analog voice, isdn, Promina, video teleconference (VTC). Routinely coordinated troubleshooting effort with telecommunication service providers, engineers, customers, and various NOC’s to meet customer requirements.

Senior Defense Switch Network (DSN) controller on the DISA/CENTCOM NOC floor. Responsibilities include the monitoring and troubleshooting of all Tier 0 and Tier 1 DSN voice and isdn services. Coordinated with DSN Tier2 engineers, Tier1/Tier2 ATM/transport personnel, and various tech control facilities to resolve network problems effecting DSN. 5 years OJT of various Nortel SL-100 and SL-1 switches in South West Asia. Experienced in interfacing these switches to the SMU, Redcom IGX, and Avaya voice switches. Network Engineer for a Cisco router based out-of-band management network. Database administrator of the DSN Microsoft Access Database consisting of more than 60,000 data entry points. Site lead for DCME (DTX-600) and xMS administration, troubleshooting, maintenance and day to day operations.

Worked with a handpicked team of technicians responsible for engineering and installing circuit and trunk paths for communications sites deployed throughout the Middle East Area of Responsibility. Trained technicians in digital theory and various timing schemes along with cable building and DISN standards. Maintained database for all circuits, trunks, drawings, Tactical Service requests and Tactical Service Orders. Responsible for receiving Requests for Service (RFS) and tracking through to the in-effect reports. Designed and installed circuit paths for the station and deployed units throughout the Middle East Area of Responsibility. Engineered and installed multiple connectivity paths utilizing DSX P/P, terminal boards, Automated Tech Control, Krone, and MCPP’s to all base band and transport equipment. Worked extensively with bulk encryption devices (KG-194, KIV-19, KIV-19A), low/high speed data line drivers/modems (Pairgain), CSU/DSU’s (Canoga Perkins, Pairgain), Cisco router circuits and their encryption (KIV-7), smart networking multiplexers (ATM, Promina 800, Timeplex, ST-1000) and copper/fiber multiplexers (FCC-100), phone switches (SMU-96, CDS SMU, SL-100) and switch support equipment such as (T-coder 4551, Echo cancellers tellabs 2571 and verity 3100). Supervisor NCTS SHF AN/GSC-52/Base band site, Manama, Bahrain. Performed the duties of watch supervisor managing the maintenance and operation of all RF and base band equipment. Managed the setup, testing, activation and trouble-shooting of all SHF based communications for NCTS Bahrain.