Cedric S. Email & Phone Number

India and APAC Site Lead for Investor Solution Operations

Leading Operations, Customer Experience, Service, MIS and Administration for the Wealth Business in Edelweiss. Built a highly passionate team and set benchmarks in this space, enabling the platform to manage an AUM of $12 bn

Built the bank's backend operations for Wealth from scratch.

Tokyo, Japan, Indonesia & India

Independent consultancy assignments. Delivered an operational strategy on efficiency, scale and controls to one of the leading players in the BFSI space.

Delivery of New Business Operations, Underwriting, Claims, Policy Servicing, Distribution and Group Operations. A total business of Rs. 1 Billion managed in this domestic space. Design of efficient processes on ground to make sure First Time Right ratios evolve and stabilize quickly, thereby leading to superior TAT, Customer Delight and Persistency.

Been a founder member and was part of the core team involved in setting up Distribution Support Systems, operations and compensation management. Implemented strong back end processes, to enroll 150000 distributors, issue 250000 policies, and manage 206 branches. Achieved high standards of TAT with ambitious and out of the box, outsourcing projects, both at.

Leading the Payments division, that handled disbursements to policyholders.

Onboarding of distribution partners, their compensation and sales incentives.

Treasury Operations

Depository Participant Operations