With 19+ years of experience in strategy, process optimisation, and global operations, I have contributed to the growth of international businesses and launched innovative projects across fintech, technology, and financial services sectors.As Head of Operations at Revolut, I managed the operations of a 90-person Customer Experience department, implementing AI-driven solutions to enhance efficiency and customer satisfaction, including a GPT-4-powered chatbot that reduced costs by 30% while increasing NPS by 15 points.At Amadeus and Sabre, I designed and executed strategic initiatives that delivered measurable value, including revenue growth in corporate booking solutions and the launch of scalable data services. My experience spans defining and implementing global processes, leveraging data insights, and aligning cross-functional teams to achieve ambitious business goals.With expertise in working within global companies and collaborating with diverse teams, I bring value to businesses seeking leaders who can drive strategic growth, operational excellence, and digital transformation.
Listed skills include Change Management, Strategy, Market Analysis, Business Strategy, and 45 others.