Ceejay Newman Email & Phone Number

Hi 🤗SKILLS:- Service Oriented - Courteous and professional demeanor- Technology (electronic presentation skills, website navigating, etc) - Respond to questions and concerns regarding HRA/ Insurance.- Consistently improve customer satisfaction through expert resolutions of conflicts, issues and concerns.- Collaborate and communicate with other internal services team to smoothly and effectively complete joint/ work process steps.- Working with insurance Carriers.- Policy/ Account changes- Resolving Client and Carrier, issues, including but not limited to coverage questions, billing discrepancies, plan changes/cancellations- Claims Questions/troubleshooting- Banking (HRA, Setting up EFT/ Direct Deposit)- Assisting Clients/participants with inquires pertaining to their HRA and/or insurance.- Make requested account changes, and follow up with Participants via phone, email , and/or fax. - Sharp problem solver- Ability to work in fast-paced, high email/inbound volume environment with seasonal fluctuations in workload.- Energetic work attitude- Adaptable and accepts constructive criticism- Collaborate with Operations leadership in coordinating transition from training to the Operations Service Representative Role- Vast Time Management and Organization skills- Enthusiasm for lifelong learning- Experience with benefits administration and insurance carriers

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  Desert Hills High School