Catherine Herman

Catherine Herman Email and Phone Number

Senior Customer Success Manager at Surfside @ Surfside
new york, new york, united states
Catherine Herman's Location
New York, New York, United States, United States
Catherine Herman's Contact Details

Catherine Herman work email

Catherine Herman personal email

About Catherine Herman

Highly motivated self-starter whose growing success has been attributed to excellent project management, communications and social networking.Passion for community development, cultural diversity, current affairs, international travel, and continuous learning. Strong background in account management, consumer goods analytics, market & advertising research and client service, with a focus on consumer and market behavior. Leverage the use of new media opportunities, outreach strategies and management.

Catherine Herman's Current Company Details
Surfside

Surfside

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Senior Customer Success Manager at Surfside
new york, new york, united states
Website:
surfside.io
Employees:
44
Catherine Herman Work Experience Details
  • Surfside
    Senior Customer Success Manager
    Surfside Apr 2024 - Present
    New York, New York, United States
  • Surfside
    Customer Success Manager
    Surfside Jun 2022 - Apr 2024
    New York, New York, United States
    - Lead, manage, and proactively grow relationships with key clients and agency partners- Help onboard new account managers and account specialists, ensuring they understand best practices and key cross-functional relationships- Lead internal workflows and processes to maintain internal metrics and business dashboards- Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide… Show more - Lead, manage, and proactively grow relationships with key clients and agency partners- Help onboard new account managers and account specialists, ensuring they understand best practices and key cross-functional relationships- Lead internal workflows and processes to maintain internal metrics and business dashboards- Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities- Increase adoption and engagement of Surfside's self-service platform providing ongoing technical support and real time analysis- Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category- Ability to understand data and trends to “tell a story” to a client through reportable insights, case studies, and optimization recommendations- Recognize upsell opportunities; lead and influence clients to invest when opportunities ariseSupport Sales throughout campaign process by being active participant on client meetings for reporting updates, business reviews and campaign performance- Develop a strong understanding of Surfside's value proposition and become an expert in our product offering (current and future) Show less
  • Bluvector, A Comcast Company
    Social Media Director: Content Marketer
    Bluvector, A Comcast Company Jan 2021 - Jun 2022
    Remote
    • Implemented new social processes that support real-time community engagement and drive cultural and social relevance for the brand• Work hand-in-hand with creative, analytics, planning and paid media teams to create strong content • Published social playbook to optimize content opportunities and identify best practices• Participate in industry and vertical market organizations and events to develop and demonstrate industry expertise• Expand… Show more • Implemented new social processes that support real-time community engagement and drive cultural and social relevance for the brand• Work hand-in-hand with creative, analytics, planning and paid media teams to create strong content • Published social playbook to optimize content opportunities and identify best practices• Participate in industry and vertical market organizations and events to develop and demonstrate industry expertise• Expand relationships with regular client and partner platform account team meetings to build and maintain deep-level partnerships• Provide superior customer service using creativity, responsiveness, strong interpersonal skills and an honest approach• Share expertise and advise clients on new campaign ideas to generate continued results. Gather competitive intelligence across social media, display and mobile• Ensured full project compliance with the client’s requirements, deadlines and budget restraints Show less
  • Cyber Media
    Editorial Lead
    Cyber Media Jan 2020 - Jun 2022
    New York, New York, United States
    Cyber.Media is a news, opinion, and data platform covering issues of cybersecurity as it affects business, media, and society. With contributions from thought leaders in business, government, media, and academia, Cyber.Media provides insight and analysis about the newest frontiers in growth, conflict, and countermeasures.
  • Machineq, A Comcast Company
    Business Analyst
    Machineq, A Comcast Company Jul 2020 - Dec 2020
    Remote
    • Successfully constructed and enforced a new invoice template and system for accounting• Preserved Accounts Receivable, Accounts Receivable Aging Report, and the Invoice Tracker• Supported wider team through valuable contributions to ad-hoc projects, as needed• Worked with management and the sales teams to authorize suitable processes to support administrative, development and change management activities• Reported to the Owners and Managers on monthly, quarterly… Show more • Successfully constructed and enforced a new invoice template and system for accounting• Preserved Accounts Receivable, Accounts Receivable Aging Report, and the Invoice Tracker• Supported wider team through valuable contributions to ad-hoc projects, as needed• Worked with management and the sales teams to authorize suitable processes to support administrative, development and change management activities• Reported to the Owners and Managers on monthly, quarterly and annual finances Show less
  • Comcast
    Publisher Relations Lead @ Ccx (Comcast Content Exchange)
    Comcast Mar 2018 - Jun 2020
    New York, New York, United States
    • Established and oversaw all operations processes and workflows including day-to-day partner management, content on-boarding and ingestion, asset quality control, publishing, and reporting for all SVOD, Linear, AVOD & FOD partners delivered through the Comcast Content Exchange (CCX) ingestion platform • Product Manager for partner technologies, including content management system, analytics, embeddable player, reporting systems, and documentation• Ensured full project… Show more • Established and oversaw all operations processes and workflows including day-to-day partner management, content on-boarding and ingestion, asset quality control, publishing, and reporting for all SVOD, Linear, AVOD & FOD partners delivered through the Comcast Content Exchange (CCX) ingestion platform • Product Manager for partner technologies, including content management system, analytics, embeddable player, reporting systems, and documentation• Ensured full project compliance with the client’s requirements, deadlines and content restraints.• Developed and maintained publisher and content provider relationshipsMember of the Strategic Development Group, a growth and innovation division tasked to establish new ventures and initiatives that broaden the company’s offerings, access new / emerging markets, and facilitate enterprise transformation. Lead project centers around the development of the Comcast Content Exchange. CCX creates value for content creators, publishers, advertisers, and distribution endpoints through a syndicated video content platform which combines a deep content library, self service publisher tools, flexible monetization models, and advanced targeting capabilities. Show less
  • Kinetic Social
    Account Manager
    Kinetic Social Oct 2015 - Nov 2017
    Greater New York City Area
    • Served as single point-of-contact for agency and advertiser clients seeking to distribute online ad campaigns via premium social, display, mobile and video• Mine internal and external data sources for insights that led to actions that improved campaign performance while working with campaign managers across all distribution channels to evaluate achievement of client delivery and performance goals• Developed and maintained client relationships with… Show more • Served as single point-of-contact for agency and advertiser clients seeking to distribute online ad campaigns via premium social, display, mobile and video• Mine internal and external data sources for insights that led to actions that improved campaign performance while working with campaign managers across all distribution channels to evaluate achievement of client delivery and performance goals• Developed and maintained client relationships with large accounts such as EA Games, Lulus and Victoria’s Secret• Provided strategic advice and interaction, responsive service, ROI metrics and timely reporting to clients• Collaborated with sales and distribution to develop responses to new and existing partner's RFPs• Consolidated post campaign data/analysis to create strategic reporting that provide clients with campaign insights that lead to greater strategic and consultative relationships with clients and partner platform• Coordinated delivery numbers between internal platforms, 3rd party ad servers and measurement partners to align with client's monthly billing and delivery expectations Show less
  • Kinetic Social
    Senior Account Planner
    Kinetic Social Oct 2014 - Oct 2015
    Greater New York City Area
    • Developed campaign wrap one sheets delivering insight and recommendations on social media• Managed external vendor requests• Assisted the Sales Planning team and Account Management in the development, implementation and monitoring of media plans• Worked cross-functionally to keep campaign life-cycles on track• Worked with Marketing and Account Management to create campaign case studies and one sheets around industry and platform products• Monitored campaign… Show more • Developed campaign wrap one sheets delivering insight and recommendations on social media• Managed external vendor requests• Assisted the Sales Planning team and Account Management in the development, implementation and monitoring of media plans• Worked cross-functionally to keep campaign life-cycles on track• Worked with Marketing and Account Management to create campaign case studies and one sheets around industry and platform products• Monitored campaign media results by compiling campaign results data and updating reports on an ongoing basis• Assisted with competitive analyses by gathering competitive data and create compelling charts• Completed RFP paperwork for current clients and help with proposal creation Show less
  • Mec
    Assistant Negotiator For The National Broadcast Group
    Mec Apr 2013 - Sep 2014
    New York, New York
    • Bought and placed advertisements on Network television for Campbell's Corporate National Broadcast• Negotiated broadcast buys with networks to ensure Campbell’s presence in high profile programs• Managed Cable, Network and Syndication programming• Coordinated brand allocations, tracking and delivery• Communicated with sales representatives at various Networks to ensure correct advertisements air• Handled monthly billing discrepancies

Catherine Herman Skills

Social Media Advertising Marketing Sales Social Networking Event Planning Retail Microsoft Office Customer Service Strategic Planning Powerpoint Merchandising Marketing Strategy Inventory Management Marketing Communications Facebook Digital Marketing Strategy Strategic Thinking Social Media Marketing Microsoft Excel Food And Beverage Team Building Visual Merchandising Restaurants Public Relations Community Outreach Fundraising Client Services Data Analysis Project Management Media Relations Communication Public Speaking Keynote Account Management Digital Media Online Marketing Online Advertising Customer Relationship Management Social Media Advertising Keyword Advertising Search Engine Optimization Monetization

Catherine Herman Education Details

Frequently Asked Questions about Catherine Herman

What company does Catherine Herman work for?

Catherine Herman works for Surfside

What is Catherine Herman's role at the current company?

Catherine Herman's current role is Senior Customer Success Manager at Surfside.

What is Catherine Herman's email address?

Catherine Herman's email address is ce****@****ail.com

What is Catherine Herman's direct phone number?

Catherine Herman's direct phone number is +154022*****

What schools did Catherine Herman attend?

Catherine Herman attended Virginia Commonwealth University, University Of Westminster, Johnson And Wales University.

What are some of Catherine Herman's interests?

Catherine Herman has interest in Writing, Pilates, Social Media, Baking, Reading, New Technologies, Cooking, Photography, Fitness, Advertising.

What skills is Catherine Herman known for?

Catherine Herman has skills like Social Media, Advertising, Marketing, Sales, Social Networking, Event Planning, Retail, Microsoft Office, Customer Service, Strategic Planning, Powerpoint, Merchandising.

Who are Catherine Herman's colleagues?

Catherine Herman's colleagues are Nico Hammill, Jon Marcus, Tyler Parod, Staci Moreland, Giuseppe Furcolo, Eliza Scheckner, Alex Di Domenico.

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