Ceilidh M. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Maintained expert knowledge of our menu, features, and wine list which resulted in upselling guests and increasing sales- Exceeded expectations by regularly checking on guests, anticipating needs, and ensuring that all dishes were served promptly- Successfully managed serving duties while also greeting guests and completing side duties- Creating an elevated experience focusing on generating increased sales through relationship building, upselling, and/or flipping tables- Performed opening and closing duties including nightly cash-out procedures

Toronto, Ontario, Canada

- Recruited, hired, and managed 15 employees including website developers, dispatchers, drivers, and warehouse team members- Analyzed weekly sales data and made strategic orders from head office which resulted in a 10% increase in sales as well as less dead stock- Managed warehouse responsible for receiving, shipping, and inventory control- Successfully increased warehouse efficiency through system improvements and process changes- Managed most aspects of company finances, including bill paying, payroll, and bookkeeping for a small business with 5-10 employees- Managed the day-to-day activities as well as the long term projects within the business- Managed a team of customer service representatives who handled over 100 customer inquiries daily, resulting in a satisfaction rating increase from 72% to 81%- Conducted monthly inventory checks to calculate warehouse fulfillment accuracy leading to a 5% decrease in lost & misplaced stock- Oversaw the sales and distribution of two million dollars of product annually- Examine sales results across multiple departments to identify future seasonal strategies and marketing opportunities- Analyzed and identified risks related to the business in order to improve current business structure