Charles Jackson Email & Phone Number

Chicago, Illinois, United States

Oakbrook, IL

Account manager responsible for managing multiple clients in the construction materials industry across the US, Canada, and the Netherlands. Responsible for the successful delivery of enterprise level projects onsite at customer locations, based on customized specifications, within budget. Working closely with internal project teams and customer.

Remote

• Providing technical and consulting services on an as-needed (PRN) basis to a full service health information management company. Responsibilities include:
• Developing customized reporting metrics for various specialty and critical access hospitals.
• Created and maintained project schedules for ad hoc projects.
• Working with multiple healthcare providers to facilitate new workflows with their existing Electronic Medical Record (EMR) applications (Cerner, Meditech, CPSI).
• Completed Master Patient Index (MPI) cleanup and data conversion activities in Meditech EHR for critical access facility.

Raleigh-Durham, North Carolina Area

Responsible for the configuration, installation and upgrading of Documentum 6.7 environments to 7.0 in support of the Records and Information Management Archive (RIMA) project for international customers; application supports line of business's long term records archive requirements that meet the Corporate Records Retention Schedule.

Whiting, Indiana

• Essential responsibilities include daily support of user functionality within application; analyze, log, track and resolve complex software/hardware matters of significance pertaining to networking connectivity, and.
• Coordinates software installations and upgrades to ensure work is properly performed in accordance with SLA requirements. Recommends resolution to complex matters of significance and coordinates the implementation of.
• Coordinates and monitors troubleshooting to isolate and diagnose common system problems; Document best practices and lessons learned.

Matteson, IL

• Assigned the responsibility of LAN configuration and implementation for corporate and satellite sales offices. Responsibilities included:
• Procurement of network hardware for LAN setup, including wireless routers and printers (Vista and XP systems)
• Deployment of shared services and user access control management via Windows Server 2003.
• Facilitate Joint Application Development sessions with staff to develop web presence for durable medical products (ecommerce).
• Conducted vendor negotiations with third-party software solutions to support sales force and marketing communications.
• Manage allocation of resources and budget for producing print marketing material.

Appointed role of System Administrator for the infrastructure configuration and software implementation of Documentum Content Management System that includes: installation, configuration, and initial testing of the Documentum core products associated with version 5.3 and higher; managing version deployments of the public-facing website www.usg.com code.

Assigned as the IT Lead for implementation of the enterprise wide Electronic Document Management System (EDMS), Documentum. Responsibilities included planning, execution, and control over all IT aspects of system implementation, including hardware procurement, configuration, data migrations, and software development in tandem with third-party vendors and.

Senior Consultant / Team Lead – Senior Consultant assigned to Commonwealth Edison Company’s Nuclear Management Information Services Unit. Responsibilities included all business process review and implementation efforts for the Action Tracking module of the Passport system. Team lead/module manager for the customization and maintenance of the Records.

Master Of Science (Ms), Health Informatics, 3.6

Activities and Societies: Member of AHIMA, HIMSSParticipation in student activities to benefit fraternal organization; maintained a 3.7.

Bachelor Of Arts (Ba), Ebusiness/Sales Leadership, 3.8

Activities and Societies: National Society of Collegiate Scholars Sales Leadership Program Pi Sigma Epsilon Fraternity (Sales.

Associates, Business Management

General business courses