Celene Alvarez Email & Phone Number

Charlotte Metro

Extensive knowledge of Apple ProductsHighly skilled at uncovering customers’ needsPromoting Apple products and services by demonstrating Apple’s ecosystemAssist customers with questions regarding their account, devices, and services

Excellent knowledge of MS OfficeBalancing cash drawers and preparing cash deposits Provide training for current and new team members Supervising employees and assisting with tasks as necessary

Maintaining positive business relationships to ensure future salesExplaining the benefits of the Best Buy credit card to customers and providing assistance in opening a new cardExplaining the benefits of becoming a TotalTech member and providing assistance in signing up for a membership

Ability to complete orders for delivery or pickup (load, pack, wrap, label, ship)Stocks merchandise into specific designated locationsAbility to set up planogram design including products & signageAbility to set up basic Interactive display setup, installation, and troubleshooting

Present, promote and sell products/servicesHighly motivated and target driven with a proven track record in salesAnswering client questions about credit terms, products, prices, and availability.

Receiving and placing customer service telephone callsMaintaining solid customer relationships by handling questions and concerns with speed and professionalismResolving customer complaints, managing database records, drafting status reports on customer service issues