Collaborating with key personnel to achieve business goals and create the enterprise infrastructure that supports those goals. Evaluating business requirements and turning them into solutions, products or services. Job responsibilities include determining operational gaps and developing methods for improvement, analyzing current trends in the technology architecture field and providing recommendations

Duties include but are not limited to: • Maintaining close relationship with clients to improve service delivery. • Emphasis on high service quality, customer satisfaction and delivering optimal solutions at reduced cost. • Reporting on the health of contracted services rendered to the business. Defining, monitoring and reporting of SLA’s. • Ensuring critical business processes are supported by the necessary recovery and continuity plans, identifying and minimizing IT risk. • Provide strategic leadership to organisations by aligning IT to the business strategy. • Ensure compliance with regulatory and legal requirements. • Vendor management • Responsible for managing complete IT infrastructure of clients. Hands-on involvement includes network, desktop, server, software, telecommunications and various cloud solutions. • Responsible for ensuring a secure, stable and reliable IT environment. • Drafting proposals and client reports. • Human Resource management • Diverse environments are supported consisting of Microsoft, Linux, Xen, VMware and Apple. • Business continuity - Disaster recovery plans are developed; implemented and tested as well as optimal server, LAN and WAN performance for all clients are ensured.

On-site support for various clients such as Cadbury, Sasol and Bromor Foods. Responsibilities included hardware and software support as well as desktop, server, LAN and WAN environments. Project Management duties performed at Santam

Duties & Responsibilities: Bromor Foods Specialist Systems Support Provided support for various applications such as Shiva RAS, Powerplay, the HEAT call logging system and CC:Mail and Lotus Notes mail administration, Ms Office 2000, Lotus SmartSuite, SAP support, and administration.