Celeste Chan Email & Phone Number

Singapore

- Greet clients, manage incoming phone calls, schedule appointments, process payments, and provide detailed information about available facial services.- Coordinate bookings efficiently and accommodate rescheduling requests to optimize client satisfaction and service efficiency.- Maintain cleanliness of treatment rooms, ensuring they are always tidy and prepared for clients.- Undertake additional administrative tasks as required to support smooth operations and customer service delivery.

Singapore

- Content creation : Develops and oversees the creation of content (written, visual) that informs and engages the target audience.- Optimises website content and online presence to improve search engine ranking and organic traffic.- Maintain social media : Manages company's social media presence, creating content, engaging with followers, and running social media advertising campaigns.- Email Marketing : Develops, manages, and analyzes email marketing campaigns to nurture leads and convert them into customers.

Singapore

- Demonstrated product knowledge of footwear to effectively assist customers with their purchasing decisions.- Provided customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.- Managed stock replenishment on the shop floor, ensuring products are well-stocked and presented attractively to customers.- Facilitated tax refund processes for international customers.- Maintained high standards of cleanliness and through housekeeping duties to create a pleasant shopping environment.

Singapore

- Liaised with external clients to ensure timely deliverance of data for system set-up- Assisted project manager with preparation of client’s data and setting up of accounting system.- Prepared full sets of company’s accounts for quarterly GST reporting and management reporting.

Singapore

- Drive sales and exceed daily targets through the implementation of rigorous sales methodologies and customer-centric approaches.- Deliver customer service by greeting and engaging customers, adeptly addressing inquiries, and fulfilling their product needs with a focus on Footwear (Performance & Lifestyle) and Apparels (Performance).- Ensure seamless daily operations by consistently maintaining visual merchandising (VM) standards, replenishing stock levels, organizing merchandise displays, and upholding impeccable housekeeping standards.

Singapore

- Perform analysis of organic compounds in different kinds of water sample matrix, including trade effluent, storm water, marine water and spring water- Assist in the gas sample analysis for various physical and chemical parameters- Perform other related duties and assignments as assigned

Singapore

- Demonstrated in-depth product knowledge in skincare and makeup to assist customers in making informed purchasing decisions.- Provided personalized consultations to clients seeking advice on products, ensuring recommendations are based on individual needs.- Delivered customer service and managed cashiering operations, maintaining high standards of accuracy and professionalism.- Facilitated tax refund processes for international customers, enhancing the shopping experience.- Implemented effective upselling and cross-selling techniques, significantly increasing sales revenue and promoting additional product lines.

Singapore

- Provided product knowledge and guidance on footwear and apparel, ensuring customers made informed purchasing decisions.- Delivered customer service, fostering positive interactions to enhance customer satisfaction and loyalty.- Handled basic cashiering duties, ensuring accurate transactions and adherence to financial procedures.- Managed tax refund processes, facilitating seamless transactions for international customers.- Successfully implemented upselling and cross-selling strategies, boosting sales revenue and promoting additional product offerings.