My Clerk IV position with Health and Human Services Commission performs moderately complex administrative support and clerical duties. Work included disseminating information on rules, guidelines and policies in response to correspondence and inquiries received by phone, fax, emails, data entry; provided customer assistance by answering phone calls, routing calls, and assisting clients, performing internal administrative support work. Worked under minimal supervision. I had to be skilled in use of computer and office equipment. Ability to prepare and maintain records, files, and reports. Must communicate effectively and train others. Must be able to work with others; team player.